Changes made in Rail Europe

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • May 06, 2019 19:34
    Jeff
    Changed reply in topic of When does the booking start for August travel in Spain (Barcelona - Madrid) by Jeff to Hi Vaishali,<br /><br />Typically, trains in <a href="https://www.raileurope.com/destinations/country-guides/article/spain" rel="nofollow" target="_blank">Spain</a> can be reserved within 60-90 days of an intended departure date. However, this time of year is when the annual 'Summer Schedule Change' occurs with some of the rail networks in Europe (including the national rail network of Spain), which delays the process a little bit. We expect schedules for August dates to start coming in over the course of the next month. I would recommend checking your routes periodically during that time. You would check schedules and purchase tickets from <a href="https://www.raileurope.com/train-tickets/journeys/article/barcelona-madrid" rel="nofollow" target="_blank" title="Link: https://www.raileurope.com/train-tickets/journeys/article/barcelona-madrid">Barcelona to Madrid</a> (and return) by searching the route under 'Book Train Tickets' on the homepage of our website, <a href="http://www.raileurope.com" rel="nofollow" target="_blank">www.raileurope.com</a>. Trains between <a href="https://www.raileurope.com/city/barcelona" rel="nofollow" target="_blank" title="Link https//wwwraileuropecom/city/barcelona">Barcelona</a> and <a href="https://www.raileurope.com/city/madrid" rel="nofollow" target="_blank">Madrid</a> are high-speed <a href="https://www.raileurope.com/train/renfe-spanish-high-speed-trains-7548" rel="nofollow" target="_blank" title="Link https//wwwraileuropecom/train/renfe-spanish-high-speed-trains-7548">AVE</a> trains..
  • May 06, 2019 19:32
    Jeff
    Changed reply in topic of When does the booking start for August travel in Spain (Barcelona - Madrid) by Jeff to Hi Vaishali,<br /><br />Typically, trains in <a href="https://www.raileurope.com/destinations/country-guides/article/spain" rel="nofollow">Spain</a> can be reserved within 60-90 days of an intended departure date. However, this time of year is when the annual 'Summer Schedule Change' occurs with some of the rail networks in Europe (including the national rail network of Spain), which delays the process a little bit. We expect schedules for August dates to start coming in over the course of the next month. I would recommend checking your routes periodically during that time. You would check schedules and purchase tickets from <a href="https://www.raileurope.com/train-tickets/journeys/article/barcelona-madrid" rel="nofollow">Barcelona to Madrid</a> (and return) by searching the route under 'Book Train Tickets' on the homepage of our website, <a href="http://www.raileurope.com" rel="nofollow">www.raileurope.com</a>. Trains between <a href="https://www.raileurope.com/city/barcelona" rel="nofollow" title="Link: https://www.raileurope.com/city/barcelona">Barcelona</a> and <a href="https://www.raileurope.com/city/madrid" rel="nofollow">Madrid</a> are high-speed <a href="https://www.raileurope.com/train/renfe-spanish-high-speed-trains-7548" rel="nofollow" title="Link: https://www.raileurope.com/train/renfe-spanish-high-speed-trains-7548">AVE</a> trains..
  • May 06, 2019 18:12
    Jeff
    Changed reply in topic of Are there less trains available in Spain June 3-8? by Jeff to Hi Denis,<br /><br />This time of year, there is something called the 'Summer Schedule Change' that occurs with the national rail network of <a href="https://www.raileurope.com/destinations/country-guides/article/spain" rel="nofollow">Spain</a>. As a result of the 'Summer Schedule Change', the rail network of <a href="https://www.raileurope.com/destinations/country-guides/article/spain" rel="nofollow">Spain</a> has not yet opened up their trains for booking for dates in June and July. The June schedules are just now starting to come in, and we've just received word that they all should be in by around May 18th. As the June schedules continue to come in, you'll begin go see more trains and routes.<br /><br />Rest assured, there is no service stoppage and you will be able to purchase your tickets soon. I would just recommend checking periodically in the meantime.<br /><br />When the time comes, you would purchase tickets from <a href="https://www.raileurope.com/train-tickets/journeys/article/barcelona-madrid" rel="nofollow" title="Link: https://www.raileurope.com/train-tickets/journeys/article/barcelona-madrid">Barcelona to Madrid</a> and <a href="https://www.raileurope.com/train-tickets/journeys/article/madrid-seville" rel="nofollow">Madrid to Seville</a> by searching the routes under 'Book Train Tickets' on the homepage of our website, <a href="http://www.raileurope.com" rel="nofollow" title="Link: http://www.raileurope.com">www.raileurope.com</a>. For your reference, at other times of the year, trains in Spain are generally able to be booked within 60-90 days of an intended departure date.<br /><br />Trains from <a href="https://www.raileurope.com/city/barcelona" rel="nofollow">Barcelona</a> to <a href="https://www.raileurope.com/city/madrid" rel="nofollow" title="Link: https://www.raileurope.com/city/madrid">Madrid</a>&nbsp;and <a href="https://www.raileurope.com/city/madrid" rel="nofollow" title="Link: https://www.raileurope.com/city/madrid">Madrid</a> to <a href="https://www.raileurope.com/city/seville" rel="nofollow">Seville</a> are high-speed <a href="https://www.raileurope.com/train/renfe-spanish-high-speed-trains-7548" rel="nofollow">AVE</a> trains..
  • May 06, 2019 17:18
    Jeff
    Changed reply in topic of What if I miss my connection in Milan traveling Rome to Basel? by Jeff to For time spent in <a href="https://www.raileurope.com/city/rome" rel="nofollow">Rome</a>, you can shop various city passes, activities and tours offered by clicking here: <a href="http://www.raileurope.com/train-tickets/activities/?countries=undefined&amp;cities=cities-511" rel="nofollow" title="Link: http://www.raileurope.com/train-tickets/activities/?countries=undefined&amp;cities=cities-511">http://www.raileurope.com/train-tickets/activities/?countries=undefined&amp;cities=cities-511</a>..
  • May 06, 2019 17:15
    Jeff
    Changed reply in topic of What if I miss my connection in Milan traveling Rome to Basel? by Jeff to Hi Stephen,<br /><br />Your actual ticket would only be valid for the specific train you book and could not be used on any other train.<br /><br />For a connecting train from <a href="https://www.raileurope.com/city/milan" rel="nofollow">Milan</a> to <a href="https://www.raileurope.com/city/basel" rel="nofollow">Basel</a>, you would have to refer to the exchange policy of the ticket.<br /><br />The most flexible fare on a train from <a href="https://www.raileurope.com/city/milan" rel="nofollow" title="Link: https://www.raileurope.com/city/milan">Milan</a> to <a href="https://www.raileurope.com/city/basel" rel="nofollow" title="Link: https://www.raileurope.com/city/basel">Basel</a> is only exchangeable up to the train's actual departure time. If the exchange is requested after the train's departure, then the exchange would not be possible. This would not do you any good in the case of a missed train. However, 24 minutes is enough time to change trains at the station in Milan (Milan Centrale).<br /><br />You would purchase tickets by searching a route under 'Book Train Tickets' on the homepage of our website, <a href="http://www.raileurope.com" rel="nofollow" title="Link: http://www.raileurope.com">www.raileurope.com</a>. If you want to allow for a transfer time of your own choosing, you would do a separate search for each segment of the connection. Therefore, you would do one search from <a href="https://www.raileurope.com/train-tickets/journeys/article/rome-milan" rel="nofollow" title="Link: https://www.raileurope.com/train-tickets/journeys/article/rome-milan">Rome to Milan</a> and another search for connecting trains from <a href="https://www.raileurope.com/train-tickets/journeys/milan-basel" rel="nofollow" title="Link: https://www.raileurope.com/train-tickets/journeys/milan-basel">Milan to Basel</a>. This would enable you to book a later train for that final segment from <a href="https://www.raileurope.com/city/milan" rel="nofollow" title="Link: https://www.raileurope.com/city/milan">Milan</a> to <a href="https://www.raileurope.com/city/basel" rel="nofollow">Basel</a>. If you do search these segments separately, just be sure to match your arrival station for your trains from <a href="https://www.raileurope.com/city/rome" rel="nofollow">Rome</a> to <a href="https://www.raileurope.com/city/milan" rel="nofollow" title="Link: https://www.raileurope.com/city/milan">Milan</a> with your departure station for your connecting train from <a href="https://www.raileurope.com/city/milan" rel="nofollow">Milan</a> to <a href="https://www.raileurope.com/city/basel" rel="nofollow" title="Link: https://www.raileurope.com/city/basel">Basel</a>.<br /><br />When the results of your search display, you would view a particular fare's refund/exchange policy by clicking on the fare and then clicking on 'Fare details' within the information box that expands out underneath. With that said, the exchange policy is actually not explained for the most flexible on trains from <a href="https://www.raileurope.com/city/milan" rel="nofollow">Milan</a> to <a href="https://www.raileurope.com/city/basel" rel="nofollow" title="Link: https://www.raileurope.com/city/basel">Basel</a>. If you click the most flexible option and refer to the 'Fare details', the fare for the Milan-Basel segment should be named 'Swiss-Italy Standard'. If that is the case, even though the specific exchange policy isn't outlined, these are exchangeable locally only if the exchange is performed before the train's schedule departure time. The exchange would have to be done at the self-service kiosks in the station itself. If that is not possible, then you would end up having to purchase a new ticket altogether for a later train.<br /><br />Trains from <a href="https://www.raileurope.com/city/rome" rel="nofollow">Rome</a> to <a href="https://www.raileurope.com/city/milan" rel="nofollow">Milan</a> are high-speed <a href="https://www.raileurope.com/train/italian-trains-frecciarossa-7590" rel="nofollow" title="Link: https://www.raileurope.com/train/italian-trains-frecciarossa-7590">Frecciarossa</a> and <a href="https://www.raileurope.com/train/italian-trains-italo-7544" rel="nofollow" title="Link: https://www.raileurope.com/train/italian-trains-italo-7544">Italo</a> trains. Trains from <a href="https://www.raileurope.com/city/milan" rel="nofollow" title="Link: https://www.raileurope.com/city/milan">Milan</a> to <a href="https://www.raileurope.com/city/basel" rel="nofollow" title="Link: https://www.raileurope.com/city/basel">Basel</a> are EC (EuroCity) trains. These trains can be booked once within 120 days of an intended departure date..
  • May 03, 2019 19:04
    Jeff
    Changed title of about the luggage in the trains, how many Kg are allowed for the same price or how i can buy more luggage?? by paola ramos to About luggage on trains, how many Kg are allowed for the same price or how i can buy more luggage??.
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  • May 03, 2019 19:04
    Jeff
    Changed description of i have my 22 kg luggage with me so i don't know if i have to pay more or not? by paola ramos to i have my 22 kg luggage with me so i don't know if i have to pay more or not?.
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  • May 03, 2019 19:03
    Jeff
    Changed reply in topic of About luggage on trains, how many Kg are allowed for the same price or how i can buy more luggage?? by Jeff to Hi Paola,<br /><br />22 kg is completely fine. Regarding luggage, the general rule is that you can take on board as much as you can carry, and there is no charge. Trains in Europe provide sufficient space to store luggage. There is space between seats or in the overhead racks. In many cases, there is also space at the ends of each train car.<br /><br /><a href="https://www.raileurope.com/destinations/country-guides/article/spain" rel="nofollow" target="_blank">Spain</a> is the only country that imposes specific weight/dimension limitations on luggage. The national rail network of Spain states that each passenger can carry up to 3 pieces of luggage, the sum of which may not exceed 290 cm, and the largest of the 3 items should not exceed 85 x 55 x 35 cm in height-width-depth. Also, the total weight of the 3 items should not exceed 25 kg. Anything beyond that would be up to the discretion of the conductor when traveling in <a href="https://www.raileurope.com/destinations/country-guides/article/spain" rel="nofollow" target="_blank">Spain</a>.<br /><br />Note: While it is true that the rail network of Spain specifies weight/dimension limitations, there is no telling how strictly they'd enforce their policy on their trains, and it may depend on the conductor..
  • May 03, 2019 19:02
    Jeff
    Changed reply in topic of About luggage on trains, how many Kg are allowed for the same price or how i can buy more luggage?? by Jeff to Hi Paola,<br /><br />22 kg is completely fine. Regarding luggage, the general rule is that you can take on board as much as you can carry. Trains in Europe provide sufficient space to store luggage. There is space between seats or in the overhead racks. In many cases, there is also space at the ends of each train car.<br /><br /><a href="https://www.raileurope.com/destinations/country-guides/article/spain" rel="nofollow">Spain</a> is the only country that imposes specific weight/dimension limitations on luggage. The national rail network of Spain states that each passenger can carry up to 3 pieces of luggage, the sum of which may not exceed 290 cm, and the largest of the 3 items should not exceed 85 x 55 x 35 cm in height-width-depth. Also, the total weight of the 3 items should not exceed 25 kg. Anything beyond that would be up to the discretion of the conductor when traveling in <a href="https://www.raileurope.com/destinations/country-guides/article/spain" rel="nofollow">Spain</a>.<br /><br />Note: While it is true that the rail network of Spain specifies weight/dimension limitations, there is no telling how strictly they'd enforce their policy on their trains, and it may depend on the conductor..
  • May 03, 2019 14:33
    Jeff
    Changed reply in topic of This is far more difficult then it should ever have to be by Jeff to Hi,<br /><br />I'm not sure I understand how it would go straight to the credit card screen. Under the 'Book train tickets' tab on the homepage (<a href="http://www.raileurope.com" rel="nofollow">www.raileurope.com</a>), you would just click the 'I have a rail pass' box' and then you would be prompted to enter the type of rail pass with which you'll be traveling.<br /><br /><a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1787819/BookingPassholderReservations.PNG?1556893378" rel="nofollow" target="_blank"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1787819/BookingPassholderReservations_inline.PNG?1556893378" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1787819/BookingPassholderReservations_inline.PNG?1556893378" /></a><br /><br />By entering all the requested information and clicking 'Search', you would be shown your options, and then you can proceed from there..
  • May 01, 2019 20:04
    Jeff
    Changed title of Pending status, needs confirmation. by Ollie See to Pending status for Barcelona to Madrid, needs confirmation..
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  • May 01, 2019 20:04
    Jeff
    Changed description of I booked a ticket from Barcelona to Madrid using Rail Europe. I received the following message: <br /><br /> We are holding the order in our system to advise you that due to the annual summer schedule change, we are unable to confirm your reservations at this time. The European rail companies are in the process of loading the trains into the international reservation system. However, there are still some trains that have not been loaded. <br /><br /> When will Rail Europe tell me whether they can confirm my reservation? I need to know whether I should book elsewhere, and I do not want to be in a position where I'm paying last minute prices. by Ollie See to I booked a ticket from Barcelona to Madrid using Rail Europe. I received the following message:We are holding the order in our system to advise you that due to the annual summer schedule change, we are unable to confirm your reservations at this time. The European rail companies are in the process of loading the trains into the international reservation system. However, there are still some trains that have not been loaded.When will Rail Europe tell me whether they can confirm my reservation? I need to know whether I should book elsewhere, and I do not want to be in a position where I'm paying last minute prices..
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  • May 01, 2019 18:42
    Jeff
    Changed reply in topic of Daytime direct train from Vienna to Krakow with a Eurail Global Pass by Jeff to Hi Don,<br /><br />Rest assured, the <a href="https://www.raileurope.com/pass/eurail-global-pass-5880" rel="nofollow" target="_blank">Eurail Global Pass</a> is valid on that 8:10am departure from <a href="https://www.raileurope.com/city/vienna" rel="nofollow" target="_blank">Vienna</a> to <a href="https://www.raileurope.com/city/krakow" rel="nofollow" target="_blank">Krakow</a>, even though it doesn't appear on our website. To book passholder reservations on this train, you would have to email your request to <a href="mailto:customercare@raileurope.com" rel="nofollow" target="_blank">customercare@raileurope.com</a>. Generally, trains from Vienna to Krakow can be reserved once within 90 days of an intended departure date.<br /><br />I don't see it stated anywhere that this train only carries 2nd class, but we are only able to confirm 2nd class seats on this train at this time. It might be the case that this train only carries 2nd class.<br /><br />For the <a href="https://www.raileurope.com/pass/eurail-global-pass-5880" rel="nofollow">Eurail Global Pass</a> itself, you would click here: <a href="https://www.raileurope.com/pass/eurail-global-pass-5880" rel="nofollow" target="_blank">https://www.raileurope.com/pass/eurai...</a>.
  • May 01, 2019 18:41
    Jeff
    Changed reply in topic of Daytime direct train from Vienna to Krakow with a Eurail Global Pass by Jeff to Hi Don,<br /><br />Rest assured, the <a href="https://www.raileurope.com/pass/eurail-global-pass-5880" rel="nofollow" target="_blank">Eurail Global Pass</a> is valid on that 8:10am departure from <a href="https://www.raileurope.com/city/vienna" rel="nofollow" target="_blank">Vienna</a> to <a href="https://www.raileurope.com/city/krakow" rel="nofollow" target="_blank">Krakow</a>, even though it doesn't appear on our website. To book passholder reservations on this train, you would have to email your request to <a href="mailto:customercare@raileurope.com" rel="nofollow" target="_blank">customercare@raileurope.com</a>. Generally, trains from Vienna to Krakow can be reserved once within 90 days of an intended departure date.<br /><br />I don't see it stated anywhere that this train only carries 2nd class, but we are only able to confirm 2nd class seats on this train at this time. It might be the case that this train only carries 2nd class.<br /><br />For the Eurail Global Pass itself, you would click here: <a href="https://www.raileurope.com/pass/eurail-global-pass-5880" rel="nofollow">https://www.raileurope.com/pass/eurai...</a>.
  • May 01, 2019 18:38
    Jeff
    Changed reply in topic of Latour-de-Carol to Barcelona R3 line by Jeff to Hi Hilton,<br /><br />The R3 Rodalies de Catalunya from Latour de Carol to <a href="https://www.raileurope.com/city/barcelona" rel="nofollow">Barcelona</a> is actually only able to be booked locally when you're in Europe. Therefore, the schedules for these trains would not display on our website for any date. With that said, I don't see any reason why they wouldn't operate on May 10th. I would recommend checking the Rodalies de Catalunya website. I have seen they have a Twitter account, so you could also try Tweeting at them..
  • May 01, 2019 18:36
    Jeff
    Changed reply in topic of Daytime direct train from Vienna to Krakow with a Eurail Global Pass by Jeff to For time spent in <a href="https://www.raileurope.com/city/vienna" rel="nofollow">Vienna</a>, you can shop various city passes, activities and tours offered by clicking here: <a href="http://www.raileurope.com/train-tickets/activities/?countries=undefined&amp;cities=cities-454" rel="nofollow" title="Link: http://www.raileurope.com/train-tickets/activities/?countries=undefined&amp;cities=cities-454">http://www.raileurope.com/train-tickets/activities/?countries=undefined&amp;cities=cities-454</a>.<br /><br />For time in <a href="https://www.raileurope.com/city/krakow" rel="nofollow">Krakow</a>, you can shop city passes, activities and tours here: <a href="https://www.raileurope.com/train-tickets/activities/?countries=62&amp;cities=cities-529" rel="nofollow" title="Link: https://www.raileurope.com/train-tickets/activities/?countries=62&amp;cities=cities-529">https://www.raileurope.com/train-tickets/activities/?countries=62&amp;cities=cities-529</a>.
  • May 01, 2019 18:33
    Jeff
    Changed title of Daytime direct train from Vienna to Krakow by Don Odegard to Daytime direct train from Vienna to Krakow with a Eurail Global Pass.
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  • May 01, 2019 18:33
    Jeff
    Changed description of On the raileurope site. Only two trains a day show up. One overnight and one that leaves early afternoon. When I go to the bahn.de site I find many more trains. The one I'm interested in leaves at 8:10 AM. Here's the info from the bahn.de website: <br /> Wien Hbf dep 08:10 9C-E EC 104 <br /> IC 204 <br /> EIC 204 Eurocity Direction: Krakow Glowny <br /> Through coach , Subject to compulsory reservation (Bohumin --> Oswiecim) <br /> Runs as EC 104 up to Breclav, then as EC 104 up to Bohumin, then as IC 204, then as EIC 204 <br /> Operator: Österreichische Bundesbahnen, Ceske Drahy, Ceske Drahy, PKP Intercity <br /><br /> Is this real? If so, why doesn't it show up on the raileurope site? Also, if this train is real, does the global eurail pass work for this route. by Don Odegard to On the raileurope site. Only two trains a day show up. One overnight and one that leaves early afternoon. When I go to the bahn.de site I find many more trains. The one I'm interested in leaves at 8:10 AM. Here's the info from the bahn.de website:Wien Hbf dep 08:10 9C-E EC 104IC 204EIC 204 Eurocity Direction: Krakow GlownyThrough coach , Subject to compulsory reservation (Bohumin --&gt; Oswiecim)Runs as EC 104 up to Breclav, then as EC 104 up to Bohumin, then as IC 204, then as EIC 204Operator: Österreichische Bundesbahnen, Ceske Drahy, Ceske Drahy, PKP IntercityIs this real? If so, why doesn't it show up on the raileurope site? Also, if this train is real, does the global eurail pass work for this route..
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  • May 01, 2019 18:31
    Jeff
    Changed reply in topic of Daytime direct train from Vienna to Krakow with a Eurail Global Pass by Jeff to Hi Don,<br /><br />Rest assured, the <a href="https://www.raileurope.com/pass/eurail-global-pass-5880" rel="nofollow">Eurail Global Pass</a> is valid on that 8:10am departure from <a href="https://www.raileurope.com/city/vienna" rel="nofollow">Vienna</a> to <a href="https://www.raileurope.com/city/krakow" rel="nofollow">Krakow</a>, even though it doesn't appear on our website. To book passholder reservations on this train, you would have to email your request to <a href="mailto:customercare@raileurope.com" rel="nofollow">customercare@raileurope.com</a>. Generally, trains from Vienna to Krakow can be reserved once within 90 days of an intended departure date.<br /><br />I don't see it stated anywhere that this train only carries 2nd class, but we are only able to confirm 2nd class seats on this train at this time. It might be the case that this train only carries 2nd class..
  • May 01, 2019 17:34
    Jeff
    Changed title of brive by train to Orly or CDG by Joan Johnson to Brive to Paris Orly Airport or Paris CDG Airport.
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