3 cities 2 countries too much backtracking

Hi wonderful RailEurope people :-) I'm driving myself crazy and chat can't help with schedules :-( I live in Italy and am attempting to visit three cities in France. The problem is the circle I'm trying to make. Rail passes don't seem to be working, and I must be choosing the entirely wrong time to travel as it seems everyone in the world wants these two or so weeks and so the prices are *coughcough* more than I can afford. Here's my plan.....

Milan (or even Como/Chiasso or....I live in Lecco so I have a couple cities open to me) --Dijon--Besancon--Montbeliard--Milan. I've tried looking at going the other way (Milan--Montbeliard which involves going through Switzerland--Besancon--Dijon--Milan. Now, Dijon-Besancon-Montbeliard is easy and it's just local trains and lots of them. But the problem is getting in and out of Italy without the trip taking 10 hours or taking the overnight Thello, which I will not do. Every time I think I have something, I choose everything and get to the end and I get that little red box with the sad face saying "no, sorry, nothin' happenin', no seats available" but doesn't tell me which leg of the trip so I have to start all over with other choices and at that point I'm ...... and then the "Problems? Click to chat" comes up and I click and it says "sorry, can't help with schedules". *oh le gran sigh*

Problem 2--Paypal. It seems you accept it, but every time I get close to finding something, the booking page doesn't show it. It looks to have something to do with the fact that because the entire world is traveling to Dijon and Basel there are only fully-flex tickets available.

Problem 3--nah there's no problem 3 :-) Maybe I should just walk there?? My schedule's relatively flexible, though I don't want to wait four weeks.

Thank you! Grazie infiniti!
Maria
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  • Jeff (Official Rep) March 29, 2016 20:14
    Hi Maria,

    Please note, we are the seller of European tickets and passes for residents of North American countries. We are generally not able to sell to residents of countries outside of North America, due to local restrictions. Residents of countries outside of North America would have to book through an affiliated agency in their own country or region. If you are from Italy, the website you would refer to with questions is: http://it.voyages-sncf.com/it/. There should be a 'Contact' link on their homepage. We're very sorry for any inconvenience.
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  • I’m annoyed
    Hello Jeff,

    Thanks -- so you're not http://www.raileurope-world.com/?cmpi...
    even though when accessing Rail Europe's page it reads my ISP and redirects me to Rail Europe's European/Italian website?

    I followed all "contact us" links from your European page, as I read and understood the US page that stated exactly what you said. Your page then offered me your European page. Out of curiosity, after receiving your message I completed a booking, even putting in my Italian address, and it accepted my Italian address for shipping of the tickets. I obviously did not complete the credit card payment page. So it seems Rail Europe does, indeed, sell to residents of countries outside of North America.

    I've been traveling in various countries since the early 1970s and have lived in three countries, numerous cities and have dual citizenship. I've booked tickets on about eight different websites throughout all this time. At this point, I will, in fact, book my tickets and pay the commission to a different company.

    I'm sorry to say this, but I cannot recommend you and I'll be removing the RailEurope link from my website. Pity, but I cannot have a link to a website that has incorrect nor misleading information. Rail Europe won't miss a few European customers -- I wish you the best of continued success. I've read other of your responses, Jeff, and you seem knowledgeable, but I loathe canned responses and, as a business English teacher, I continually teach my students to not use them.

    Best wishes. Feel free to delete this thread.
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  • Jeff (Official Rep) April 06, 2016 20:56
    Hi Maria,

    We're very sorry for the inconvenience. While it is true that orders from other continents can still sometimes make it through, it is Rail Europe's policy that customers be serviced by the vendors for their specific countries or regions.

    On the North American websites (www.raileurope.com, www.raileurope.ca, and www.raileurope.com.mx), it is actually not possible to arrange for delivery to other continents.

    Additionally, residents of European countries are not eligible to purchase most of the rail passes sold from our location, and many tickets are still only able to be issued as physical documents that would have to be shipped.

    Technically, bookings for e-tickets could still be submitted through to us, but there would of course be the increased likelihood of the types of payment/credit card issues that can arise from any foreign transaction attempt done online.

    In some cases, it would also be necessary for our customers to call us after they submit an order. However, if calling from outside North America, that would involve calling us internationally at our direct number, 847-916-1028.

    Again, we're very sorry for the inconvenience and hope you find yourself having an amazing trip.
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