5 Charges for tickets, site told me that there was error every time I tried to book.

I was attempting to buy tickets from holyhead to london last night. The site told me there was an error every time, (said it could be my information and to enter it again or call) and that I needed to call in order to confirm. I never called the number, but now I have a total 5 pending charges on two separate credit cards.

EDIT: I spoke to a representative, and I believe it is an error, which will hopefully drop the charges. I will update in a couple days, once my account is cleared of them.
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  • Jeff (Official Rep) April 14, 2015 19:50
    Hi Daniel,

    The charges you are referring to would merely be 'pre-authorization holds'. When an order is attempted on the internet, a pre-authorization hold is put on the credit card just to verify the funds. However, this does not mean that any actual funds are charged until the order is able to be confirmed on our end. If there was never a confirmed order, nothing would ever have actually been charged to your card. In such instances, the pre-authorization holds do appear on statements, and a statement would even show the amount of the pre-authorization hold as being deducted from the total account balance. However, you can rest assured that no actual funds were charged, and the pre-authorization holds will drop off and no longer reflect on your statement within a matter of days.

    If you still see pre-authorization holds reflecting on your account after several days, you would call us at 1-800-622-8600.
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