Why don't all trains show?

I have noticed that many routes that are mostly served by regional trains like TER in France and Renfe in Spain are not available using your site, on the other hand if I go to the national web site of that company, for example ter-sncf I can easily find time tables and tickets for those routes. A good example is a train from Toulouse to La Tour de Carol is impossible to ticket using your website. If I go to the French site of ter-sncf I can find it and book it there. It looks to me that for what ever reason there are some routes that are not promoted or for some reason not allowed to be sold via your system.
Regards.

Carlos
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  • Jeff (Official Rep) March 12, 2012 19:04
    Hi Carlos,

    Rail Europe is the North American rail ticket consolidator for the various national rail networks of Europe, and we are a separate vendor altogether from the individual rail networks themselves. There are some regional routes, not many, that we simply do not have access to book tickets for, because the train operators have decided to only sell such tickets locally in Europe. However, tickets for the TER trains from Toulouse to Latour de Carol are able to be purchased on our website. You would just enter the cities under 'Find Fares & Schedules' on the homepage. Be sure to spell 'Latour' altogether as one word. Trains operating in France can be booked at any point within 90 days of a departure date.

    Currently, it requires that you enter the station name when you do searches for routes in Spain. Please let us know if you questions regarding what to enter for a specific route.
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  • I get error messages when I try to buy two one way ticket from Beziers to Toulouse for 5/24/2012. The two other couples who are also travelling that route were each successful in obtaining tickets online. Why am I not able to get through? They couldn't be sold out, could they? We will be in Toulouse on 5/14/2012 at which time, I hope I will be able to purchase those return tickets. Will we be alright buying our tickets in person at the station 10 days before travel back to Toulouse?

    Bill in Missouri
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  • Jeff (Official Rep) April 13, 2012 20:08
    Hello,

    I do show there is currently an error displaying trains from Beziers to Toulouse on our website. Generally, this is a route you would be able to book on our website. Since this route is not able to be booked there at this time, you would call us at 1-800-622-8600 to place your order. We apologize for the inconvenience and hope to have this fixed as soon as possible.
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  • I'm trying to buy Corail tickets from Paris to Caen on 23 July, but the Corail routes don't show up. As a test I selected a date that is only a few days from now and the routes did show up. Since I am inside 60 days from my travel I thought the routes would be there, how far before a travel date are Corail routes loaded?
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  • Jeff (Official Rep) May 30, 2012 19:45
    Hi Pat,

    Trains in France are able to be booked within 90 days of a departure, however, trains from Paris to Caen are not operating as direct service throughout most of the Summer, due to construction. During this time, a connection from Paris to Caen would involve changing trains once in Rouen along the way. To view the fares and schedules for this route on our website, you would piece together the connection by doing a separate search for each segment of the trip. Therefore, you would do one search for trains from Paris to Rouen and then another search for connecting trains from Rouen to Caen.
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  • Jeff - when is the construction supposed to end? When did it start? We can see direct service frequently on 8/24, and some other direct times on other dates, but not at the same times or frequency. We would like to go from Paris to Caen on 8?31/12 at 7:07. Do you know if that will be offered? Right now, the only one showing up that day is 20:45.

    You said not operating direct service thru most of the summer... any dates?
    • Jeff (Official Rep) June 26, 2012 14:37
      Hi Karen,

      The direct trains from Paris to Caen now are shown to be operating on Summer dates, including August 31st. We go by word provided to us by the actual companies operating the trains in Europe. Earlier in the Summer, the direct trains from Paris to Caen were not showing to be operating, and we were advised that this was due to construction on the rail lines. There were no specific dates provided to us. However, now the direct trains from Paris to Caen are set to be operating again, and you can go ahead and purchase your tickets. The train operator has not yet loaded many of the afternoon trains on this route into the international booking system (generally, trains in France are able to be booked at any point within 90 days of an intended date of departure), but those morning trains have been loaded and are therefore able to be booked at this time.

      If you are still not able to see the morning trains from Paris to Caen on August 31st, then you would call us at 1-800-622-8600, however, I do show that these trains are displaying on our site.
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    • view 3 more comments
    • Jeff, thank you for your help, I'm use to just getting online and finding point A - to Point B then trying to figure out the in between, so thanks again. One more thing this won't be until early May of 2013 are the prices usually cheaper then ?
    • Hi Bill,

      The prices aren't seasonal, so they would not necessarily be more expensive or less expensive at another point during the year. Generally, they stay about the same, though there may be slight increases or decreases.
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  • why when I get on your site and try to go from Biilbao to Madrid via Valladolid it shows arriving Valladolid at 12:49 afternoon and then nothing until the next day, yet when I get on another site it show 2 - 3 trains after that time.....what gives with your site are you trying to get max $$$ or are you only allowed to sell certain tickets at certain times ?
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  • Tom (Official Rep) September 27, 2012 18:21
    Hi Bill,

    We have verified with the Spanish rail company (RENFE) that our schedules from Bilbao to Valladolid match theirs. Which website were you searching on and for what date? We will be better able to investigate the discrepancy with this information.
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  • I'm coming from the U.S. to Frankfurt in June. Do I have to go to the main train station to catch the train to Leipzig, Germany? I'm going to use a Euro Pass.
    Guenter
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  • I’m frustrated
    I am trying to get a reservation from Berlin to Geneva on 26July in the evening. I find a great connection departing Berlin at 19:47 for Basel SBB on the bahn.de site, but it 'never' shows up on the raileurope.com book reservations for passholders site. Raileurope only gives me a connection departing Berlin at 22:15, which puts the arrival in Geneva much later. Is there a way to book the early connection?

    I've tried starting the search on the Raileurope.com site from Hannover to try and get the earlier train, but that routes me through Zurich, adding two extra legs to the trip.

    PS Are the problems with Raileurope.com's search engine endemic?
    • Jeff (Official Rep) April 29, 2013 14:28
      Hi Francis,

      I show the connection you describe displays fine on our website for the requested date. If you will be traveling with a rail pass, you would click on 'Book your Rail Pass Reservations' on our homepage, www.raileurope.com. If you will not be traveling with a rail pass, you would purchase point-to-point tickets by clicking on 'Find Fares & Schedules' on our homepage. For the specific connection in question, you would break up your search in Basel. Therefore, you would do one search for the part of the connection from Berlin to Basel (which would reflect a train change in Hannover when you pull up the results) and then another search for connecting train from Basel to Geneva the following morning.

      If you are still not able to display this connection, you would call us at 1-800-622-8600 for assistance.
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  • I would also like to book a train from Madrid to Toledo via your site, however you do not show all the departure times. According to the DB schedule this train leaves every hour, you only show a few departures. This problem occurs on several RENFE routes that I am trying to book. what is your problem!
    • Jeff (Official Rep) March 04, 2014 19:23
      Hi Linda,

      We actually have a 'direct connect' with the RENFE system and can sell tickets for any trains they can sell tickets for. Any Spanish train that isn't displaying on our website (for dates within the usual 60 day booking window for trains in Spain) would also generally not be able to be booked directly through RENFE, and this is the case with some of the trains from Madrid to Toledo. In most cases, if a particular train isn't displaying for a route in Spain, RENFE hasn't enabled tickets to be sold for that train. Since such trains aren't able to be booked (even through RENFE), they would not display our site.

      In contrast, DB displays all the trains without an actual 'direct connect' to the RENFE system.

      Any Madrid-Toledo trains that are currently not displaying on our site (for dates within the next 60 days) are not able to be booked. If you are interested in such a train, then I would recommend checking our site periodically to see when its tickets are made available for purchase or considering a different departure time. We apologize for any inconvenience.
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  • I’m very angry
    Why can't we see a map showing ALL stations and routes
    and a timetable showing ALL times?
    Then we would know what to search for
    Where on your website is "Find Fares and Schedules?"
    I can only find "Buy now ...
    I want to have info so I can plan for myself
    I do not want a rail pass but I'd like to know hows to get a senior rail pass
    Need to know "normal" fares for comparison
    no tavs please

    What would be fantastic would be to see railway lines on "real" maps (no longer showing on road atlases, never on google - why? It would be so useful.
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    • Jeff (Official Rep) April 23, 2014 15:28
      Hi Jo,

      'Find Fares & Schedules' is located directly on our homepage, www.raileurope.com. You would refer there to check schedules and regular point-to-point ticket costs. There is no link that says 'Buy Now' there.

      We do sell tickets for all train types in France, not just TGV trains. In France, there are regional trains (labeled as 'TER' when you pull up the results of a schedule search on our website) and Intercités trains (labeled accordingly as 'Intercités' when you pull up the results of a schedule search on our site). There may be some regional trains that will only display a train number and not an actual 'name', but you can know these trains aren't TGVs.

      With that said, our website is designed to advise of the most direct route between cities in Europe. If you were to take some other combination of regional trains to connect between cities, it would take a considerable amount of time and would often end up being more costly. Generally, if you wish to navigate your trip another way, you would have to identify the specific cities you wish to travel through and book your tickets accordingly. If you need assistance doing so and locating regional trains for a particular route, you can always call us at 1-800-622-8600.

      We are a consolidator for the various rail networks and train operators throughout Europe. Therefore, we are unlike other ticket vendors in that our website is one that coordinates fares and schedules of over 50 different companies. With that being the case, there might be certain routes that aren't be able to be viewed under the schedule search engine on our website. If anyone is unable to access the schedules on our website for a particular route, they can always call us.

      You can view a detailed map of the rail lines in Europe by clicking on 'Europe Map & Guide' from the homepage of our website, www.raileurope.com. There you can zoom in to country or region where you are interested in traveling.

      The direct link is: http://www.raileurope.com/europe-travel-guide/.

      Due to the extensive reach of the rail network in Europe, not all cities will be shown on the map.

      For a detailed listing of train schedules in Europe, you can purchase a European Rail Timetable from http://www.europeanrailtimetable.eu/.

      European Rail Timetables are issued monthly (however, rail schedules do not usually change that much, if at all, from month to month) and are the most comprehensive resource for rail schedules.
    • Jeff (Official Rep) April 23, 2014 15:39
      Jo,

      I'm not sure I understand your question regarding rail passes. The France Rail Pass does offer senior rates. Passengers 60 years of age and older would be eligible to purchase this pass at the senior rate. You can check costs and information for this pass by clicking here: http://www.raileurope.com/rail-tickets-passes/france-pass/index.html.

      Once you have accessed this page, you would check costs for the senior rate by choosing the option 'Senior (over 60)' from the drop-down menu under where it asks 'Who is traveling?'.

      While TGV trains would require reservations in addition to a rail pass, regional (TER) trains would not even accept reservations. Therefore, you would not have to purchase any reservations if you're planning on a trip consisting of only regional trains, as the rail pass is all you would need to board such trains.
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  • Surely I can only calculate whether it's worth getting a rail pass if I know how much my particular journey would cost without it. And the senior rail only offers discounts on first class travel, does it not? So the price for a 2nd class is the same regardless of age.
    • Jeff (Official Rep) April 28, 2014 18:31
      Yes, that's correct. The senior rate on the France Rail Pass is only offered for 1st class.

      In contrast, there is a rate called the 'Saver' rate offered for either 1st or 2nd class. The Saver rate would just require that there be 2 or more passengers traveling together at all times. Once you have accessed the page for this pass on our website and you enter the number of passengers traveling, you would just click 'Yes' where it says 'Special prices are offered for 2 or more travelers. Is everyone in your party traveling together at all times?', and you would then be quoted the Saver rate.
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  • I'm increasingly confused. I have looked at so many websites that I can't remember which was which. I only know they came up with mutually contradictory answers.
    Starting from Madrid, we want to travel to France via San Sebastian and Biarritz, stopping for one night in Vitoria, avoiding high speed trains.
    One map shows green for TGV/High speed. Another shows green for scenic route.
    We had hoped to stay one night in Segovia en route but since it does not seem to be on a railway line, so we have decided to go there on a day trip from Madrid by bus.

    So then I investigate the "scenic" route from Madrid to Burgos, which I thought wiggled north via Aranda (east of Valladolid), only to find when trying to book that route, it goes via Valladolid. Unless I know IN ADVANCE the intermediate stops between big cities, how can I specify the route or know that it is not a hi-speed? (only timetables help here, but not on sale retail in USA). Is there any website which shows this?

    Is it true that to travel into France from Vitoria we have to get off the train at Irun and take a bus?

    If advance booking in France is 90 days and not 60 (as in Spain), why is it still too early to book France in July?

    Experiments booking France segments sometimes come up with a half price fare, very welcome but I did not understand why. Is it:
    [a] advance?
    (b] two persons?
    [c] 60+?
    If [c], why bother getting a Senior Rail Card?
    • view 1 more comment
    • Hello Jeff

      Thanks for your detailed and helpful response to my bad-tempered questions.
      It's particularly helpful to learn about the closure of the old "scenic" line. This is shown on the only comprehensive printed map of European railroads that I could find in New York. It's kept in the basement of the main NY Public Library on 5th Ave. I had to order it in advance from the basement and examine it in the lovely map room. I had thought it was up to date as it did show some high-speed routes.

      I would love it if someone could publish "real" (Ordnance Survey or straight Google) maps with railroads included (perhaps colour coded by type) or as a layer. Dittto bus routes on city maps. I can't believe such a useful feature would be so difficult! Perhaps it has been done and I simply haven't found it. Contours would be good too...

      Apologies for asking the same question more than once. I am losing track of who said what. I shall come back to your site in a few days when it will be 60 days before we start our Spanish travels.
    • Jeff (Official Rep) April 30, 2014 16:05
      Hi Jo,

      You're very welcome. It's no trouble at all. As someone who deals with European trains on a daily basis, believe me, I've had the very same thought about 'rail-specific' maps. With that said, I was very impressed with the latest version of the interactive rail map on our website when it was first introduced. It is impossible to have all towns listed, so it sometimes takes having another map handy to use as a reference and compare. Considering the extensive reach of the rail network in Europe, you can usually expect that there will be trains that will get you to a particular destination (or at least close to that destination).

      You would also want to check by doing a schedule search under 'Find Fares & Schedules' on the homepage of our website. For some more obscure destinations, it sometimes takes calling us to find out what the travel would entail, if you are unable to determine anything from the map and schedule search features on our site.

      The European Rail Timetable I mentioned above does also include updated maps of the rail lines for each country, which can be handy to use a resource to see where the rail lines run.

      I do see the interactive map on our site does still show that direct scenic route between Madrid and Burgos, which has been closed down. We apologize and will see about updating that information as soon as we can. Other than that, I can attest that this map is an excellent resource depicting the rail lines in Europe.
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  • what's the difference between a reply and a comment?
    • Jeff (Official Rep) April 29, 2014 21:01
      Hi Jo,

      With regard to this forum, a 'comment' would only address a specific reply within a message string, and a 'reply' would appear below all the messages contained within a particular message string. Your question "what's the difference between a reply and a comment?" was posted as a 'reply' and my response to it is a 'comment'.
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  • I’m undecided
    I have basically the same question - looking at trains from Zurich airport to Frankfort, I get very limited options (and different ones!) when searching for a reservation with a pass, than searching for a ticket. Is the Eurail (Germany Switzerland pass valid on all the trains between the two, or only the ones that show up as available for purchase with your pass? Later in the trip, between the area near Stralsund and Munich, the site offers only a few options, but I suspect we could get a bus to a larger station and then have lots of train options.... but I can't figure out how to do that on your site. The passes would be a good deal for us, but only if we can use them on the trains we want.... Thanks.
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  • I wish I had realised a month or more ago that 999 out of 1000 rail journeys in Europe are not offered by RailEurope and other agencies, who are either not interested, or not licensed to sell them. I keep being told that "most people want the fastest way to get from major city A to major city B", and so this is all we are offered. I should have sent for this book, the only source of timetables and way to find out what routes the A to B journey takes and where you might stop in between:
    http://www.europeanrailtimetable.co.uk
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  • I'm trying to book a multi-destination trip - 4 trains in one day. If I search without a rail pass, I see trains available for all 4 legs of the journey. Once I add the fact that I have a pass, 2 of the 4 suddenly say "At this time, our online system can't find tickets or schedules for this trip." I'm within 60 days of my trip. (In fact, this same thing happens if I try a date even closer.) Why is this?

    The 4 legs are (all in Switzerland):
    Zurich to Lucerne
    Lucerne to Interlaken
    Interlaken to Montreux
    Montreux to Geneva

    Thanks
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  • I am trying to book a train from St. Moritz to Frankfurt on 5/20/15 with a eurail pass for those countries but can't. We are seniors & ready to place our order with that exception
    Please help
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