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bank account charged! no confirmation e-mail recieved

i purchased 3 tickets from Madrid to barcelona on the 15th of august just about an hour ago, and the amount of the ticket was charged from my bank account but i never got a confirmation e-mail yet!!
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  • Jeff (Official Rep) July 21, 2016 20:32
    Hello,

    I'm sorry, however, we are not able to assist with specific orders through this forum. If you need to check on a specific order you placed, you would have to call us at 1-800-622-8600 or send an email to customercare@raileurope.com. If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply to email correspondence. Therefore, if you need more immediate assistance, you would have to call us. Our current hours are 8:00 AM to 7:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.
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