When I try to checkout, I get an error message that says "Booking.error.DECISION_MANAGER_481"

Hi,

I'm trying to book tickets for myself and a friend for train tickets in France and the Netherlands, whenever we get to the checkout and submit we get the following error "Booking.error.DECISION_MANAGER_481"

We've tried splitting between cards and then trying each card individually but still the same error.
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  • Jeff (Official Rep) May 06, 2014 16:53
    Hello,

    I'm sorry, I'm not familiar with that error message. This is occurring after you've already added the items you want to your shopping cart and are attempting to place payment? What is the specific route you're attempting to purchase tickets for? If your credit card(s) aren't being accepted on our site, it may be that you'll have to call us at 1-800-622-8600 to place your order.
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