Can I upgrade a ticket at the station?

May want to upgrade from Standard to Comfort. Can I do that in Zurich before boarding?
1 person has
this question
  • Jeff (Official Rep) April 09, 2019 18:55
    Hi Randi,

    It depends on the ticket. For many trains, the tickets would be non-exchangeable. If you have questions about a specific order you placed, you would have to send an email with your booking number to In the email, please be sure to mention the specific ticket or tickets you're inquiring about.

    Even if the ticket does end up being non-exchangeable, it still might not hurt to at least ask at the station before boarding. They may be able to do something for you.
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