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Can I pick up London Pass with travel at Heathrow?

I purchased Eurostar tickets from Rail Europe and e-tickets were delivered to us in Canada. I purchased 6 day London Passes with travel element and vouchers were delivered to us in Canada which have to be redeemed at the Charing Cross location near Leicester Square. Since we arrive from Canada on an overnight flight on Saturday June 28th it is very tight timing to redeem vouchers by the closing time of 3:00PM. Additionally we cannot use the travel component to get from Heathrow to our hotel. This arrangement is quite inconvenient as we could lose 1 1/2 days of our six day passes. Are there other redemption locations or ticket delivery options?
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  • Jeff (Official Rep) April 22, 2014 14:47
    Hi Don,

    I'm sorry, however, the location on Charing Cross Road is the only place where the London Pass can be redeemed. In any case, the London Pass is actually not valid for the Heathrow Express. Therefore, you would still have to purchase separate tickets for the Heathrow Express to get you into the city. Tickets for the Heathrow Express would be purchased here:

    The Heathrow Express arrives into the Paddington station in London and departs once every 15 minutes. It takes about 15 minutes from terminals 1, 2 and 3 to Paddington and 23 minutes from terminal 5 to Paddington.

    If you have questions relating to your specific order, please send an email to or call 1-800-622-8600. If you send an email, please include the booking number for your order, as well as your full first and last name.
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