can i reissue the tickets (swiss train pass)

can i reissue the tickets (swiss train pass)due to lost/stolen of my bag ,i lost my swiss train pass in it.can anyone help for procedure.regards vijay
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  • Jeff (Official Rep) July 29, 2014 15:45
    Hi Vijay,

    If you have questions regarding a specific purchase you made, please contact us either by calling us at 1-800-622-8600 or by sending an email to

    If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 72 business hours to receive a reply with regard to email correspondence. Therefore, you might want to call us, especially if your departure is soon from now or you're already traveling.

    We are not able to provide assistance with specific orders through this forum. With this being a public forum, we don't advise sharing order numbers or any other personal information here. Any posts containing such information would be removed for security purposes.
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