Can't see my booked itinerary online

I booked my RailEurope tickets in combination with an agent. I also have a RailEurope profile but when I log in, I can't find my itinerary online. I'd like to use the Mobile site to align train schedules and pull up my itinerary as needed. How come I can't view my itinerary online?
2 people have
this question
+1
Reply
  • Jeff (Official Rep) June 13, 2012 19:41
    Hello,

    If a travel agent booked your order, you would not be able to view it online. I would recommend contacting your travel agent for a copy of your itinerary. If the trains you'll be taking all include reservations, then you can refer to the tickets we shipped to you as well.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I am also trying to view my reservation online. LIke EJT, I booked my e-tickets through my agent. She has forwarded a copy of my itinerary and have what you call a Booking Number plus an e-ticket number. Neither of those numbers work to access my booking. I wish to view seating options and reserve seats. How do I do this? If my agent can only do it, how does she go about it? So far, your customer service has kept me on hold for over 45 minutes now......how awful!! Seriously, no one can or will answer the phone? my travel agent has experienced the same thing. How does this make me feel? very, very frustrated
    • Jeff (Official Rep) June 25, 2012 17:57
      Hi Kim,

      We apologize for the hold time. As this is our busy season and we are the only company of our kind that staffs a call center for service, there have been substantial hold times.

      If a travel agent booked your order, you would not be able to view it online. If your travel agent booked a ticket and the ticket is for a train that requires reservations, then the reservations would have already been made. If a particular train requires reservations, then the reservation is automatically included with any ticket purchase for that train.

      Also, there is no way to make a specific seat selection on the website. Passengers in a party are automatically seated together, if booked together in the same order and the availability allows for it. If you ever wish to request a specific type of seating arrangement, then you would call us at 1-800-622-8600 to place your order, and we can only make some general requests, such as for window seats or aisle seats and we can only do so on certain trains.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I have made a booking on my own and still can't find it online. My tickets have been delivered to my home but have no train times on them and I need to find out when my trains depart/arrive at my destinations. Help! How can I find a previous booking online?
    • Jeff (Official Rep) June 01, 2015 20:53
      Hi Anna.

      If you submitted the order under your account, you would be able to access it by logging in and clicking 'My Account' near the upper-right corner of your screen. On the next screen, you would scroll down to 'My Bookings', where you would be able to click on your order.

      Additionally, an email of your booking summary would've been sent to you when your order was processed. To ensure you are receiving our emails, please make sure your spam filters are not set to block emails from "@raileurope.com". If you would like for us to re-send this to you, you can request that we do so by sending an email to customercare@raileurope.com. In the email, please be sure to include the booking number for your order, as well as your full first and last name.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated