I’m Annoyed

Charged 3 times on credit card but no tickets booked. Error.

I tried to input my credit card details 3 times, and there's still error loading/booking tickets. My credit card has been charged 3 times of the same amount but I have no train tickets.

Trying to book Madrid to Barcelona train on 24t
1 person has
this problem
  • Hi Michelle,

    I'm sorry, however, we are not able to assist with specific orders through this forum. If you need to check on a specific order you placed, you would have to call us at 1-800-622-8600 or send an email to customercare@raileurope.com. If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply to email correspondence. Therefore, if you need more immediate assistance, you would have to call us. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.
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