Confirmation Email

Hi there,

I just gave my card number to an associate over the phone since my passes were stuck in pending. when I log in, the booking does not show up under my listed bookings. How do I know if the order is confirmed, whats the tracking etc...can someone please email me or call me?
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  • Jeff (Official Rep) July 06, 2017 21:10
    Hi Emma,

    I’m sorry, as we are not able to assist with specific orders through this forum. If you need to check on a specific order you placed or request a confirmation email, you would have to call or email us. We can be reached at 1-800-622-8600 or 1-847-916-1028. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.

    Otherwise, the email is customercare@raileurope.com. If you send an email, be sure to include any booking number you might have received, as well as your full first and last name.
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