I’m anxious and confused

confused and lost

Bought tickets with trenitalia online and never received an e-mail or conformation. All I have is a copy printed saying completed thepurchase successfully with retrieval code on it. Is this enough for travel on train or how can I get more information, tried purchase/manage your tickets unsuccessfully. PLEASE HELP!!!
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  • I am still awaiting over 600 euros this company took from my credit cards with no tickets, not being helpful at all. 4 weeks waiting, ruined my holiday
    • Jeff (Official Rep) June 07, 2016 19:32
      Hi,

      We've offered to help you in your previous posts. If you attempted an order with us, please email us at customercare@raileurope.com, so that we can look into the situation. In the email, please include the booking number for the order, as well as your full first and last name.

      If we didn't actually sell you anything, then the charges you're referring to could only be 'pre-authorization holds'. When an order is attempted on the internet, a pre-authorization hold is put on the credit card just to verify the funds. If you had an order that was never finalized, nothing would have actually been charged to your card. In such instances, the pre-authorization holds do appear on bank statements, and a bank statement would even show the amount of the pre-authorization hold as being deducted from the total account balance. However, you can rest assured that no actual funds were charged and that the pre-authorization holds will drop off and disappear within a matter of days.
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  • Jeff (Official Rep) June 07, 2016 19:31
    Hi Hazel,

    I'm sorry, however, we are not able to assist with specific orders on the forum. If you need assistance with a specific order you placed, you would have to call us at 1-800-622-8600 or send an email to customercare@raileurope.com. If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. Please note, it can take up to 48 business hours to receive a reply to email correspondence. Therefore, you may want to call us, especially if your travel is soon from now.

    With this being a public forum, we ask that you not share order numbers or any other personal information here, such as email addresses or phone numbers. Any posts containing such information are removed for security purposes.
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