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I’m Annoyed

Contact while in Europe

Rail help - how do I contact you when I'm in Europe. I dialed the number as instructed on the site, hit 3 then 1 and it asked for further extensions which are not shown on this site. Is there a way to speak with an actual person through this company? My parents booked train tickets for their visit to us in Europe but forgot to bring them (already boarded flight over here). I need to know if we can get new tickets or what we can do. Very frustrated listening to machine options repeatedly. Thanks.
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