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Correcting a simple mistake...

I tried to book a ticket for my wife and I. Tried twice. Your website would not let me book until I set up an account. Did that. When the 'checkout' popped up, I checked out. Upon receiving my confirmation, I realized that your site doubled my ticket purchase...2 tickets for the same train!! I IMMEDIAYELY opened a chat with you to get the one refunded. YOUR rep said "No, you made the mistake, there is nothing we can do". I really hope that is not the case. Please let me know that you can correct this mistake.