I’m Confused

Costly Matterhorn Trip with Eurail Select Pass

I purchased (2) 4-Country Eurail Selectpass to visit Germany, Switzerland, Austria & Czech Rep. Had tickets to go up JungFrauJoch, got to Interlaken Ost and was told the mountain was Closed. Ok, no prob, lets go to MatterHorn. Hopped on the train through Spietz and Visp, changed trains in Visp and off we go !! The conductor came by and told us we had to pay $198.00 Swiss Francs First Class or $111.00Swiss Francs 2nd class to reach Zermatt. We sat in 2nd Class. I thought my Eurail Pass would cover it !! Nothing is mentioned under rail tickets about a supplement payment to the Matterhorn.
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