Country of Residence

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Is country of residence asking my citizenship country or the country I'm living currently??
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Isabelle Thonicke January 31, 2015 18:08

Hello!

I am a citizen of Germany but have been living in the US for over 10 years. I am a permanent resident of the US (green card holder). Am I eligible to travel with the Eurorail pass or do I need to purchase the European version Interail?

Thanks!

-Issy

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- Jeff (Official Rep) February 02, 2015 15:46
  
  Hi Isabelle,
  
  With the green card, you are eligible to purchase any of our rail passes (including the 'Eurail' passes).
  
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Hello! I am a citizen of Germany but have been living in the US for over 10 years. I am a permanent resident of the US (green card holder). Am I eligible to travel with the Eurorail pass or do I need to purchase the European version Interail? Thanks! -Issy

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Sunanda Ghildiyal July 27, 2016 19:14

I am a residence of UAE and in my swiss pass has the wrong residence country mentioned. How can I solve this issue?

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good answer! good answer! (undo)
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- Jeff (Official Rep) July 27, 2016 20:05
  
  Hi Sunanda,
  
  Please note, this messageboard is for the seller of European tickets and passes for residents of North American countries. Generally, we are not able to sell to residents of countries outside of North America, due to local restrictions. If you are from the UAE, then it is likely that you would’ve placed your order through www.raileurope-gcc.com, and they would be who you would have to contact for information about your order. There should be a 'Contact' link on the homepage of that website.
  
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- Sunanda Ghildiyal July 28, 2016 07:04
  
  Thanks Jeff for the information.These guys don't have any solution for such kind of issues and they are simply saying cancel the pass and re-book it again but as I know cancellation charges are very high.Can you suggest?
  
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- Jeff (Official Rep) July 28, 2016 15:50
  
  Hi,
  
  If you didn't place your order with us, then there is no way we would be able to assist you. I'm very sorry for any inconvenience. You would have to contact the seller you booked through.
  
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- Jeff (Official Rep) July 28, 2016 15:53
  
  If you did book from us, then you would have to call us or send us an email for assistance, as we are not able to provide assistance with specific orders through this forum.
  
  We can be reached at 1-800-622-8600 or 1-847-916-1028. Our current hours are 8:00 AM to 7:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.
  
  Otherwise, the email is customercare@raileurope.com.
  
  If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply to email correspondence. Therefore, if your departure is soon from now, you would call us instead of emailing.
  
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I am a residence of UAE and in my swiss pass has the wrong residence country mentioned. How can I solve this issue?

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