Did my cancellation go through?

I cancelled a trip from Nice to Paris and booked a substitute trip from Toulon to Paris, but I never got a cancellation confirmation.
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  • Jeff (Official Rep) July 28, 2017 19:08
    Hi Heidi,

    I'm sorry, however, we are not able to assist with specific orders through this forum. If you have questions about a specific order you placed or a refund request, you would have to call us at 1-800-622-8600 or send an email to customercare@raileurope.com. If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. Please note it can take up to 48 business hours to receive a reply to email correspondence. Therefore, if you need more immediate assistance, you would have to call us. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.
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