I booked tickets from Ghent to Paris via Brussels, but I can't access the ticket for the first part from Ghent to Brussels.

I recently booked a rail trip which has 2 stops Ghent to Brussels/ Brussels to Paris. The email confirmation showed both legs of the trip however, the first link went to a blank page and the second link took me to my ticket(which I printed) I cannot access nor print my first ticket.Please advise, thank you!
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  • Jeff (Official Rep) April 20, 2017 16:25
    Hi Tim,

    For connections such as this (involving a Thalys train connecting to or from a city in Belgium), special tickets called 'ABS' ('Any Belgian Station') tickets are what is issued. With regard to your purchase, it is likely that the fare you purchased on the Thalys train from Brussels to Paris is valid to cover you on the train from Ghent to Brussels that connect to it. As a result, separate physical tickets would actually not have been issued for the first of your trip, as you would just show your Brussels-Paris tickets in order to board the train from Ghent to Brussels that connects to it.

    If you'd like to verify with regard to your specific order, please call us at 1-800-622-8600. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.
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