error: Booking.error.INVALID_PTP_PASSENGERS

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  • Jeff (Official Rep) May 15, 2015 15:37
    Hi Pamela.

    It might be the case that the 'Booking.error.INVALID_PTP_PASSENGERS' error message is appearing specifically when booking 'Italo' tickets (a specific train type operating along certain major routes in Italy) for a party that includes multiple children with at least one being between the ages of 12, 13, or 14 years old. In such an instance, you would have to indicate that any child passenger in this age range is 11 (instead of their actual age) when you're prompted to enter their specific age. By doing this, you should be able to proceed to submit your order. Rest assured, it won't matter that you are indicating an age different from their actual age.

    If the scenario I just described doesn't match the specific request you're trying to submit, then please call us for assistance, and we can attempt to determine what the issue might be and how you can proceed with your order. You can reach us at 1-800-622-8600. Our current hours are 9:00 AM to 8:30 PM ET Monday to Friday and 9:00 AM to 5:00 PM ET on Saturdays and Sundays.

    We apologize for any confusion.
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  • THIS IS NOT WORKING FOR ME. I HAVE TWO ADULTS, ONE CHILD 12 YRS OLD AND THE ONE WHO IS 7 YRS OLD I'M PUTTING 11 FOR BUT IT ISN'T WORKING. STILL GETTING THE SAME MESSAGE.
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  • Jeff (Official Rep) May 22, 2015 20:29
    If you are still not able to submit your order, then you would have to call us. You can reach us at 1-800-622-8600. Our current hours are 9:00 AM to 8:30 PM ET Monday to Friday and 9:00 AM to 5:00 PM ET on Saturdays and Sundays.
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  • I’m frustrated!!
    This reply was created from a merged topic originally titled Your solution to the Invalid_PTP_Passengers problem does not work. any other sug....

    I have two adults and two children. One is 12 and one is 7. I'm entering the 7 year old as 11 and still getting the same error message. Been at this for at least 3 hours now over and over trying different ages for the kid and nothing is working.
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