Error in booking and double charge on credit card

Hi
I am maya from Lebanon and I was trying to contact rail Europe usa offices but I couldnt get any help. The matter is very urgent. Can anyone assist me and tell me how can I reach them by email.i was booking 4 tickets from Madrid to seville and an error occurred and my credit card was charged twice. I called rail Europe world and told me that my booking is with the U.S. office. I need a contact number or email other than that of USA
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  • Jeff (Official Rep) March 26, 2015 14:45
    Hi Maya,

    We are the United States-based seller for the North American market. We are generally not able to sell to residents of countries outside of North America, due to local restrictions. Residents of countries outside of North America would book through an affiliated agency in their own country or region (for Lebanon, that would be www.raileurope-gcc.com).

    If you did happen to attempt placing your order with us, you can contact us by calling 1-847-916-1028 or by sending an email to customercare@raileurope.com.

    With that said, it is likely that the charges you are referring to are merely 'pre-authorization holds'.

    When an order is attempted on the internet, a pre-authorization hold is put on the credit card just to verify the funds. However, this does not mean that any actual funds are charged until an order is able to be confirmed on our end. If there was never a confirmed order, nothing would ever have actually been charged to your card. Rest assured, pre-authorization holds are the standard for any internet transaction and typically drop off after just a few days.

    If you send us an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply with regard to email correspondence.
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