I’m confused

Error Message when trying to book Reservation for trains in Italy

Hello,

I'm not sure if this question has been asked before here but here it is anyway :
I haven't bought my Train pass yet because I'm still trying to figure out if it's worth it or if I should just buy Train Tickets instead. I already have an itinerary all planned out all over Italy for the end May/beginning of June and we'll take the train from Venice-Milan-La Spezia-Florence-Rome-Salerno.
I'm trying to check on your website each leg of my trip to see the price to reserve my seat on each train. The thing is, everytime I do a research -with an Eurail Pass 2nd Class- to see the price of the reservation, no matter which destination in Italy I put in - it's giving this error message : "The fares you requested are not available with the selected rail pass. Please select a regular fare and proceed to the next step." and the prices for the seats are the same one as if you do a research for prices for basic train tickets.
But, when by curiosity I went I did a research with another country to see if it was doing the same thing, everything was working well.

Can someone help me with that please? :)
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  • Jeff (Official Rep) April 26, 2018 16:56
    Hi Marika,

    With regard to trains in Italy, passholder reservations are currently not able to be booked on our website. If you need to purchase reservations for a train in Italy you would instead have to call us. We can be reached at 1-800-622-8600. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays. Generally, trains in Italy can only be booked once within 120 days of an intended departure date.

    We hope to have this fixed soon, but there there is no actual word on when. We apologize for any inconvenience.

    Venice to Milan

    From Venice to Milan, there are Frecciarossa high-speed trains and Italo high-speed trains. If traveling with a rail pass, you would want to be sure to book a Frecciarossa, because the Italo trains are privately owned and do not accept rail passes. Frecciarossa trains do require reservations as a supplement to a rail pass. The ride only takes 2 to 2.5 hours.

    Milan to La Spezia

    From Milan to La Spezia, there are direct IC (InterCity) trains on which reservations are required as a supplement to a rail pass. The ride takes just over 3 hours.

    La Spezia to Florence

    Connections from La Spezia to Florence take about 2 to 2.5 hours in duration and involve changing trains once in Pisa along the way.

    Most trains from La Spezia to Pisa are regional trains or IC trains. The regional trains do not accept reservations, so a rail pass would be all you'd need to board. The IC trains require reservations as a supplement to a rail pass.

    Trains from Pisa to Florence are regional trains, so these would not accept reservations, and a rail pass would be all you'd need to board.

    Florence to Rome

    From Florence to Rome, there are Frecciarossa high-speed trains, Frecciargento high-speed trains, and Italo high-speed trains.

    Once again, Italo trains do not accept rail passes, so you would need to be sure to take either a Frecciarossa or Frecciargentio if you'll be traveling with one.

    The Frecciarossa and Frecciargento trains do require reservations as a supplement to a rail pass. The ride only takes about 1.5 hours.

    Rome to Salerno

    From Rome to Salerno, there are Frecciarossa high-speed trains, Frecciabianca high-speed trains, regular IC trains, and Italo high-speed trains.

    Once again, Italo trains do not accept rail passes, so you would need to take either a Frecciarossa, Frecciabianca, or IC train if you will be traveling with a rail pass.

    As a supplement to a rail pass, reservations are required on Frecciarossa, Frecciabianca, and IC trains.

    The ride takes about 2 hours on a Frecciarossa, 2.5 hours on a Frecciabianca, and 3 hours on an IC.
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  • I’m thankful
    Thank you so much for such a detailled reply.

    It's a lot clearer in my mind and now, at least, I know a little bit more on where to stand concerning the pass. I'll check everything on my end and make my decision.

    Thank you again!
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    • I guess that's why I got confused in the first place. The train ticket are way cheaper than what I expected - We might just book it that way because it does end up being more economical!

      Thanks again Jeff :)
    • Jeff (Official Rep) April 27, 2018 14:20
      Perfect! And that also frees you up to take an Italo train for your segments from Venice to Milan, Florence to Rome, and Rome to Salerno. Italo, Frecciarossa, Frecciargento, and Frecciabianca are all high-speed 'premier' trains.
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