Error on Buying - Received 4 confirmations, but I don't want tickets. Need refund.

I tried to buy a ticket on friday (april 24) 4 times, and i got the same error from the RailEurope page: "We are sorry but something got wrong with the searcher". I already bought from other site. Today (april 29) i received by e-mail, 4 confirmations.
I don ́t want this tickets, i need to be refund.
Reservations numbers:
1 person has
this problem
  • Jeff (Official Rep) April 29, 2014 21:08
    Hi Thiago,

    The reference numbers you provided are not reference numbers of ours, and we do not have a record of your name in our system. Also, the screenshot you posted is not our site.

    We are the United States-based seller of European tickets and passes for the North American market. We are generally not able to sell to residents of countries outside of North America, due to restrictions. If you happen to be from a country outside of North America, you would've booked through a separate agency that services your country or region. You can refer to for a list of agencies that service other parts of the world. Once you're on, you would just scroll down to the bottom to view the list of agencies and links to their specific websites.
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