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Great customer service through US contact office

I just spoke with a Customer Sevice rep, Sara L., today. I had called the U.S. contact number for RailEurope and requested a call back. Sara was amazingly helpful! It was a matter that required that I be transferred. I was on hold a short time and when Sara came back on the phone, she had already taken care of my situation. As a result, no transfer was needed....my problem was resolved by her. This definitely exceeded my expectations! I would hope that all reps would provide such wonderful customer service. Thank you, Sara!
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