Help! Only 24 hrs to cancel Rail Pass

I bought the wrong rail pass and cannot figure out who to contact to cancel it. I did the online form using my email and ticket number but the system says does not recognize. Any tips would be appreciated. thanks
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  • Jeff (Official Rep) December 18, 2017 16:46
    Hi Mary,

    To inquire about a specific purchase, you would have to call us at 1-800-622-8600 or send an email to customercare@raileurope.com. If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply to email correspondence. Therefore, if you need more immediate assistance, you would have to call us. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday.
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