Help! We are in Germany and our tickets are in the US!

We are in Germany and left out paper tickets in the US. We are supposed to take the train this afternoon to France. What can we do? I have a printout of the confirmation and booking #.
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  • Hi Jane,

    We are sorry to hear that you left your tickets in the US. Since we can only issue paper tickets for the trains you are taking, you would then need to purchase new tickets locally. You can send back your original tickets for a refund consideration once you return, however, depending on the tickets they may be nonrefundabe at this point.
    We regret the inconvenience this may cause you and appreciate your understanding regarding our policy for the train tickets.

    Thank you.
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