how can I check my reservation ?

I checked my account and couldnt see my reservation, try to contact Customer Service, but nobody answered, the charge was made to my credit card.

Do you have any idea how can check that this is not an actual fraud?

Thanks.
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  • Jeff (Official Rep) May 15, 2018 14:22
    Hi Cynthia,

    To check on your order, you would call us at 1-800-622-8600 or send an email to customercare@raileurope.com. If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply to email correspondence. Therefore, if you need more immediate assistance, you would have to call us. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.

    I'm sorry, as we are not able to provide assistance with specific orders through this forum.
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