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How do I go about exchanging my tickets?

I need to know what I need to do to exchange my tickets. Please advise.

Thanks!

Barry
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  • Jeff (Official Rep) January 06, 2015 21:41
    Hi Barry,

    Exchange policies vary between trains and even between the various fares that might be offered on those trains. Unless the 'Rail Protection Plan' was purchased, exchangeable tickets can only be exchanged for a different departure time on the same route and between the same stations reflected on your current tickets. A particular ticket's exchange policy would be indicated in the confirmation email that is sent after an order is processed. With regard to tickets issued as paper documents, the exchange policy can also be found on the actual ticket itself or in the 'ticket jacket' that the tickets are contained within.

    Only certain fares on certain trains would be able to be exchanged locally at a station in Europe or online. Otherwise, an exchange would have to be requested in advance, prior to even departing for Europe.

    If the tickets you purchased were issued as paper documents that we shipped to you, then you would have to call us at 1-800-622-8600 to begin the process and arrange for the exchange.

    If you purchased the tickets on our website and they were issued as e-tickets (print-at-home tickets or print-at-station tickets), you can generally perform the exchange on our website, www.raileurope.com. To do so, you would log into your account and click 'Tickets & Passes' from the homepage. You would then refer to where it says 'Change or Cancel Your Trip' in the lower right corner of your screen. There you would just enter the booking number for your order, as well as the email address you used when you submitted the order. Once you've accessed your order, you would locate the specific tickets you'd like to exchange and click the 'Exchange' button corresponding to those tickets. If you are still not able to complete such an exchange on our website, you can call us for assistance.

    For more information about exchanging tickets, please click here: http://www.raileurope.com/rail-help/customer-support/exchanges-and-refunds-on-a-train-ticket.html.

    If it happens to be the case that you did purchase the 'Rail Protection Plan' for tickets you wish to exchange, you would have to call us at 1-800-622-8600 in order to arrange for the exchange. Additionally, if the tickets you purchased were issued as paper documents that we shipped to you, then an exchange with the Rail Protection Plan would have be arranged no later than 3 business days before the date you indicated as your departure date from North America when you placed your order. If the tickets you purchased were issued as e-tickets (print-at-home tickets or print-at-station tickets), an exchange with the Rail Protection Plan would have to be requested no later than 3 business days before the departure date of the specific train you booked.

    For information about the Rail Protection Plan, you would click here: http://www.raileurope.com/rail-help/booking-with-rail-europe/the-rail-protection-plan.html.
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