Help get this topic noticed by sharing it on Twitter, Facebook, or email.

How do you make, confirm, and pay for reservations on the trains with a France Rail Pass?

I have a France Rail Pass. I am logged into my account. I am trying to make reservations. I have followed the directions. I have pressed the view and select buttons for each portion of my journey. There is no checkout button to pay for the reservations and no obvious way to add the itinerary to my itinerary list which is always empty despite my best attempts. So how do you really make a reservation given that following the simple directions does not work out? Thanks.
1 person has
this question
+1
Reply
  • I’m frustrated
    I have now managed to get an itinerary going by doing each trip individually, that is, NOT using the multi-city function. However, now when I try to checkout, I can't checkout!!! Rail Europe, please take my money!!! Do I need to checkout each leg of the trip individually too? I am happy to get egg on my face and stand corrected, but the reservations portion of this web site needs some work. I will make every effort to pay before the itinerary expires in 24 hours.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • Jeff (Official Rep) May 07, 2015 16:55
    Hello,

    I would advise against using the multi-city feature anyway. Instead, you would purchase your reservations be searching each route individually. To avoid being charged any unnecessary shipping fees, we would recommend that you purchase all your reservations within the same order.

    For travel with a rail pass, you would purchase reservations by clicking on 'Book your Rail Pass Reservations' on our homepage, entering a route, and indicating the type of rail pass you'll be traveling with (i.e. a France Rail Pass). Once you've entered all the properties of your search, you would click 'Search' to display the results.



    When you pull up the results of your search, you would refer to the departure time you want and click the 'View' button for the corresponding fare under your preferred class of service. Once you click 'View', a little box would expand underneath with more details about the fare and the option to click 'Select'. When you click 'Select' for your first train, you would be prompted to enter the names of the passengers, and you can proceed from there to 'Add to Itinerary' (shopping cart).



    On the next screen ('My Rail Europe Itinerary'), you would click the 'Add A Trip' button to include more reservations in your order.

    This button can be found at top of the right margin of your screen, to the right of the details of your itinerary/shopping cart:



    Otherwise, this button can also be found at the bottom of this page. underneath the details of your itinerary/cart:



    Once you've added all the reservations you need, you would click 'Check Out' to begin the checkout process and provide payment. The 'Check Out' button is found adjacent to the 'Add A Trip' button.

    The first step of the checkout process prompts to enter your shipping information, the second step prompts you to enter payment, and the third step is where you would review the details of your order and click to submit it through to us.

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m thankful
    That's great. It has all worked out so far now as I have the bookings all confirmed and paid. Two different people at Rail Europe have now confirmed that I do not need to make a reservation for a train from Dieppe to Caen, so I am now all set. I would like to mention that I did every step mentioned above on the afternoon of May 6, 2015 Vancouver, Canada time, but the check out button simply would not function. Perhaps that is something for your IT department. Thanks for tolerating the frustrated tone of previous messages.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited