How long to actually receive your tickets?

Ordered, paid for with handling fee and received a confirmation 13 days ago, but have yet to receive my tickets. How long does it take to receive them? Also are tickets printable at home for France and Benelux countries?
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  • Jeff (Official Rep) February 13, 2018 17:50
    Hi Patricia,

    By now you would have them. Any order placed on our website can take 24 to 48 hours to be processed in addition to the time it takes to ship the documents, which would be an additional 2 to 3 business days if the option of standard delivery is chosen or an additional 1 business day if the option of express delivery is chosen.

    The only thing that might hold an order up is if you had reservation requests awaiting confirmation. I would recommend checking your email (including spam/junk folders) for any correspondence from us regarding your order. If you do not see anything, then you would have to call us to check on your order. We can be reached at 1-800-622-8600. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays. I'm sorry, we are not able to assist with specific orders through this forum.

    Tickets for trains in France are able to be issued as print-at-home tickets. However, if you already arranged for such tickets to be issued as paper tickets, it would be too late to change.
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