how to cancel tickets and get refund

My name is Yuan Yuan He. We four of us planned to travel to Europe countries this coming May. I just purchased four rail tickets and London City Pass. But something happened to my friends a couple who must have a neck surgery soon. So they can not come with us anymore. How can I cancel those two tickets and passes ? If I could get refund ?
1 person has
this problem
  • Jeff (Official Rep) April 20, 2015 16:09
    Hi Yuan Yuan He,

    I'm sorry, however, we are not able to assist with specific orders through this medium.

    For us to be able to answer questions regarding a specific order, you would have to contact us either by calling us at 1-800-622-8600 or by sending an email to

    If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply with regard to email correspondence.
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