I am Canadian by nationality but residing in Saudi Arabia - which website do I purchase my Madrid-Barcelona tickets from?

So when I'm on the North American website, it allows me to select Canadian as a nationality but when I go to the GCC website I don't have the option of selecting Canadian as nationality. What do I do?

I am booking an AVE train ticket from Madrid to Barcelona.
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  • Hi.

    If you are a Canadian citizen, you would purchase your ticket on our Canadian website, www.raileurope.ca.

    You would purchase tickets for an AVE train from Madrid to Barcelona by clicking on 'Find Fares & Schedules' on the homepage of the Canadian website and entering the route. Generally, trains in Spain can be booked within 60 to 90 days of an intended date of departure.
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  • Hi Jeff.

    Initially, I tried to book through the Rail Europe Americas website but when it came to payment, it would redirect me to the GCC website as I am based in the GCC. I booked and made a payment from the GCC website but did not receive a confirmation.

    I spoke to the regional partner about this issue and they informed me this issue has been escalated to Rail Europe (case #: 02858457). Can you please inform me the status as i need to finalize bookings for the train ASAP?

    Thank you.
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  • Hi Mounir.

    We are the United States-based seller of European tickets and passes for the North American market, and we are separate from the vendors in other parts of the world. If you placed an order on www.raileurope-gcc.com, we would have no way of checking on it.

    It is possible that the online security measures have been touched off, in which case you would have to call us to place your order. If calling from outside of North America, you would have to call our direct number, which is 1-847-916-1028. Our current hours are 8:00 AM to 7:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.

    However, if you have questions relating to an inquiry and/or order you made with www.raileurope-gcc.com, then they would be who you'd have to contact. To do so, I would recommend looking for a 'Contact' link on their homepage.
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