I bought the Eurail Global Pass and there is NO way to book train

I bought a Global pass and I can't book trains from your website, already over 1 hour waiting on the phone. Is there any efficient way to book my trains? This is frustrating.
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  • Jeff (Official Rep) July 16, 2018 14:35
    Hi Hector,

    For travel with a rail pass, you would purchase reservations by searching a route on our homepage (www.raileurope.com), checking the box that says ‘I have a rail pass’, and then indicating the type of rail pass with which you'll be traveling (i.e. a ‘Eurail Global Pass’).

    What is the route you're trying to book?
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  • I’m frustrated
    Amsterdam - Bacharach July 30
    Bacharach - Rothenburg Aug 1
    Rothenburg - Munich Aug 2
    Munich - Venice Aug 4
    Rome - cinque terre riomaggiore Aug 11
    cinque terre riomaggiore - Milan Aug 13
    Milan - Paris Aug 13 (night)

    When I go to checkout, it ask for money, then I went to the chat and they told me I have to call, but I waited 3 hours on Friday I could talk to anyone.
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    • Jeff (Official Rep) July 16, 2018 20:19
      For time spent in Amsterdam, you can shop various city passes and tours offered by clicking here: http://www.raileurope.com/train-tickets/activities/?countries=Netherlands&cities=cities-525

      For time in Munich, you can shop city passes and tours by clicking here: http://www.raileurope.com/train-tickets/activities/?countries=undefined&cities=cities-487

      For city passes and tours offered in Venice, you would click here: http://www.raileurope.com/train-tickets/activities/?countries=undefined&cities=cities-522. Here you'll find various passes that include gondola rides or boat tours.

      For Rome, you can shop city passes and tours here: http://www.raileurope.com/train-tickets/activities/?countries=undefined&cities=cities-511

      For tours in the Cinque Terre, you would click here: http://www.raileurope.com/train-tickets/activities/?countries=undefined&cities=cities-22149

      For time in Milan, you can shop city passes and tours here: http://www.raileurope.com/train-tickets/activities/?countries=undefined&cities=cities-512.
    • Jeff (Official Rep) July 16, 2018 20:20
      If you'll be staying in Paris for multiple days and plan on using the Métro and RER to get around the city, you may also want to consider purchasing either the 'Paris Pass' or the 'Paris Visite'.

      The 'Paris Pass' covers entry to over 60 top attractions, as well as public transportation on the Métro, RER, and buses in central Paris. You would purchase the 'Paris Pass' here: http://www.raileurope.com/activities/activity?code=2036PARIS&destId=479&catId=

      The 'Paris Visite' just covers local transportation in Paris, which includes the Métro and RER networks, as well as city buses. You would purchase the 'Paris Visite' here: http://www.raileurope.com/pass/paris-visite-pass-8339

      There is also the 'Paris Museum Pass', which does not cover any transportation, but it does cover entry to over 60 museums and historic sites around Paris. You would purchase the 'Paris Museum Pass' here: http://www.raileurope.com/pass/paris-museum-pass-8335

      Various other city passes and tours for Paris can be found here: http://www.raileurope.com/train-tickets/activities/?countries=France&cities=cities-479.
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    • Jeff (Official Rep) July 17, 2018 14:42
      Rail passes only cover ticket costs for trains running ‘inter-city’ (between different cities) within the country or countries included on the pass. If you were to purchase regular point-to-point tickets (instead of a rail pass), the value of any necessary reservations would still be considered into those costs. Therefore, a rail pass still often works out to be the most economical option for travelers taking multiple trains while in Europe. It just depends on the itinerary. We always encourage comparing both options.

      When applicable, reservations are a supplementary cost to a rail pass. Reservations are required on most high-speed trains, many international routes, and all overnight trains. In much of Western Europe, most major cities are connected almost exclusively by high-speed trains. Therefore, it is often the case that reservations are required when traveling in certain Western European countries. In my response above, I indicate which of your trains require reservations and which do not.

      If you follow all the instructions I laid out above, you would not be charged regular ticket costs for your trips. The instructions I provided explain when and how to purchase 'passholder reservations'. For the trains I indicate as not accepting reservations, the Eurail Global Pass is all you would need to board, and there is nothing else you would need to purchase. It is important that you follow the instructions exactly as I explained.

      If you still have questions, you would have to call us. However, I explained it all in detail. For the night train from Milan to Paris, you would have to call us anyway.

      In the meantime, your last comment will have to be removed from the messageboard. With this being a public forum, posts containing booking numbers, email addresses, or any information that we would classify as 'personal information' are removed for security purposes.