I’m anxious

i dont know if my pass is coming on time, I dont have a delivery date. What can I do if is not on time?

I just purchased 3 European East Pass, I'm nervous because I will travel may 25 and I'm not sure if my passes will be delivered on time. I did not receive a delivery date.I'm from Guatemala
1 person has
this question
  • Jeff (Official Rep) May 14, 2015 14:53
    Hi Ellin.

    I'm sorry, however, we are not able to assist with specific orders through this medium.

    For us to be able to answer questions regarding a specific order, you would have to contact us either by calling us at 1-847-916-1095 or by sending an email to customercare@raileurope.com.

    If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply with regard to email correspondence. Therefore, you might want to call us, especially if your departure is soon from now.
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