I got my cities reversed

Went and set up an excursion from Zurich to Paris. However, for some reason, I made the initial start point from Paris to Zurich and then Zurich back to Paris. I need that reversed. I am very worried that I won't be able to exchange those tickets or reverse them so my start point is in Zurich. I do not want to cancel just need to reverse my tickets if that makes sense. Please help!!
1 person has
this problem
  • Jeff (Official Rep) March 12, 2018 18:15
    Hi Tyler,

    I'm sorry, however, we are not able to assist with specific orders through this forum. If you have questions about a specific order you placed, you would have to call us at 1-800-622-8600 or send an email to customercare@raileurope.com. If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply to email correspondence. Therefore, if you need more immediate assistance, you would have to call us. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.
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