i have not got any my train ticktets confirmation e-mail which include ticket code

i booked tickets on your site and after the reservation it sayed i would receive an e-ticket confirmation code. However i didn't get any e-mail from you
What i have to do confirming my journey?
2 people have
this problem
  • Jeff (Official Rep) June 07, 2015 22:37

    I'm sorry, however, we are not able to assist with specific orders through this medium.

    For us to be able to answer questions regarding a specific order, you would have to contact us either by calling us at 1-800-622-8600 or 1-847-916-1028, or else by sending an email to customercare@raileurope.com.

    If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 72 business hours to receive a reply with regard to email correspondence. Therefore, you might want to call us, especially if your departure is soon from now.

    In the meantime, please be sure to check your spam/junk folder. To ensure you are receiving our emails, please make sure your spam filters are not set to block emails from "@raileurope.com".
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