I’m confused

I did not hear back on my rail pass booking even though they said I would be contacted

I placed an order on Monday (june 10) evening, for my rail passes and ticket/train reservations. I was told that some of my "products" were unable to be completed but that they were working on my request, and will contact me within 2 business day, by e-mail or phone.

It is Friday (June 14) and 4 days have passed and i have not been contacted. I checked track my package on the confirmation summay purchase form provided, and UPS cant find the booking confirmation number meaning nothing has been sent out.

I leave in 2 weeks... whats going on with my tickets and passes?

This is what the confirmation letter told me above my purchase summary:

"Please note:

We are currently unable to complete the booking for one or more products in your cart. We are attempting to issue your tickets as requested. If we are unable to do so, we will contact you to propose alternate options.

Your credit card has been pre-authorized for the amount quoted. However, it will not be charged until your entire booking is confirmed. One of our Travel Consultants will review your booking and contact you within two business days if there are any changes to your itinerary or if the price has increased.

Don't worry, we're working on your request and we will get back to you shortly by email or by phone."

Can anyone tell me who i can contact to figure out whats going on? No one has contacted me at all and i have recieved nothing...

1 person has
this problem
  • Jeff (Official Rep) June 17, 2013 18:52
    Hi Samantha,

    We are very sorry for any delay and truly appreciate your patience. As we are in the midst of the busy travel season and have received more orders than projected, we may have been a day or so behind the usual expected time frame that we advise of (2 business days). If you placed your order on June 10th, then you should've been contacted by now, regarding its status. Again, we apologize for any inconvenience.
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