I’m frustrated.

It doesn't deliver overnight

My order was placed on Nov 28, Friday night. Then I realized reservation was added. I sent email ask for helps, but they just simply replied saying no change can be made, which made me request for the cancellation of the order. No one replied to my cancellation request. I called on Monday, Dec 1 and they said they can only refund 85% if I cancelled.

Representative suggested me to keep the order, helped me to add the reservation, and guaranteed that my parcel will be delivered on Tuesday, so I kept the order. But, I did not receive the parcel at all. I call the UPS. UPS claimed that the parcel did not get to them until after 8pm on Monday, Dec 1, which caused the delay of delivery. My flight will depart on Wednesday and parcel was not arrived at my home on Tuesday night, which really drive me frustrated. Is there a solution, like issue me an e-ticket at this point?
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  • Jeff (Official Rep) December 03, 2014 15:24
    Hello,

    We're sorry if UPS claims there has been a delay with the delivery.

    For us to be able to answer questions regarding a specific order, you would have to contact us either by calling us at 1-800-622-8600 or by sending an email to customercare@raileurope.com.

    If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 72 business hours to receive a reply with regard to email correspondence.

    We are not able to assist with specific orders through this medium.
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