I’m concerned

Not able to make reservations on mobile site. Please help.

I am unable to make reservations on the mobile site. Instead, it directs me to purchasing a whole new ticket. I have a global flexi pass. When I am on a laptop, there are no issues, only with the mobile site. It does not ask me if I am traveling with a rail pass as it does on the full site. I was not planning to travel with a laptop. Please help.
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this question
  • Jeff (Official Rep) May 01, 2015 18:16
    Hi Adam,

    There is currently an error on our mobile site preventing passholder reservations from being able to be booked there. We are very sorry for any inconvenience. This has been reported to our technical team, and we hope it’s fixed soon.

    With that said, most passholder reservations are only able to be issued as paper documents (which would have to be shipped to you), so it is actually recommended that they be purchased prior to even departing for Europe. Otherwise, you would have to purchase your reservations locally at the stations. Please note, many reservable trains in Europe can sell out, so it would be recommended that reservations be purchased as soon as possible.
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  • My wife and I have already purchased the Swiss Travel Passes (first class) for 4 days. We are arriving in Geneva on Sept 9, 2015 and have tentative plan to travel as follow-

    Sept 10, 2015

    Geneva to Lausanne
    Lausanne to Montreux
    Montreux to Zermatt (staying overnight in Zermatt)

    Sept 11, 2015

    Zermatt to St. Moritz ( staying overnight in St. Moritz)

    Sept 12, 2015
    St. Moritz to Zurich (staying overnight in Zurich)

    Sept 13, 2015
    Zurich to Lucern to Jungfraujoch and return to Zurich airport around 3:00pm

    I would like to make reservations since my itinerary is fixed but not able to make reservations. Your help will be appreciated.

    • Jeff (Official Rep) August 07, 2015 16:43
      Hi Shreenivas.

      The vast majority of trains in Switzerland don't even accept reservations. Even if reservations happen to be accepted on a particular train in Switzerland, they are usually not at all necessary.

      For planning purposes, you can check schedules for your non-reservable trains by clicking on 'Find Fares & Schedules' on our homepage (www.raileurope.com) and entering a route. Since your objective would just be to view schedules, you would not indicate that you'll be traveling with any type of rail pass when you're prompted.

      For any train that requires reservations, you would purchase reservations by clicking on 'Book your Rail Pass Reservations' (instead of 'Find Fares & Schedules') on our homepage, entering the route, and indicating that you'll be traveling with a 'Swiss Travel Pass'.

      Geneva to Lausanne

      Trains from Geneva to Lausanne don't accept reservations. Therefore, the 'Swiss Travel Pass' is all you would need to board.

      Lausanne to Montreux

      Trains from Lausanne to Montreux don't accept reservations. Therefore, the 'Swiss Travel Pass' is all you would need to board.

      Montreux to Zermatt

      A connection from Montreux to Zermatt takes about 2.5 to 3 hours in duration involves changing trains once in Visp en route. The trains from Montreux to Visp and Visp to Zermatt both don't accept reservations. Therefore, the 'Swiss Travel Pass' is all you would need to board.

      Zermatt to St Moritz

      The trains from Zermatt to St Moritz are 'Glacier Express' scenic trains. Unlike the other trains, reservations are required on the 'Glacier Express' in addition to the rail pass.

      St Moritz to Zurich

      A connection from St Moritz to Zurich takes about 3 to 3.5 hours in duration and involves changing trains once in either Chur or Landquart en route. The trains from St Moritz to Chur or Landquart and the trains from Chur or Landquart to Zurich all don't accept reservations, so the 'Swiss Travel Pass' is all you would need to board.

      Zurich to Lucerne

      Trains from Zurich to Lucerne don't accept reservations, so the 'Swiss Travel Pass' is all you would need to board.

      Lucerne to Jungfraujoch (Interlaken)

      To get from Lucerne to Jungfraujoch, you would first take a 'GoldenPass' scenic train to Interlaken. You would then be able to make the trek up to Jungfraujoch from Interlaken. The 'GoldenPass' trains from Lucerne to Interlaken do accept reservations, although they would not be required. If you like, you can purchase reservations for one of these trains.


      On the ascent up to Jungfraujoch from Interlaken, the ‘Swiss Travel Pass’ would only cover you as far as Grindelwald (via one route from Interlaken to Jungfraujoch) and Wengen (via the other route from Interlaken to Jungfraujoch).

      With that said, the 'Swiss Travel Pass' would enable you to receive a 25% discount on the segment from Grindelwald to Jungfraujoch (and return) and the segment from Wengen to Jungfraujoch (and return). To receive this discount, you would purchase the ‘Grindelwald or Wengen to Jungfraujoch for Swiss Travel Pass Holder’ option of a pass called the ‘Jungfraujoch Top of Europe’.

      This would cover you on the ‘Wengernalpbahn’ cogwheel railway from Grindelwald to Kleine Scheidegg (and return) or Wengen to Kleine Scheidegg (and return) and the ‘Jungfrau Railway’ from Kleine Scheidegg to Jungfraujoch (and return). Wengen is a stop of the branch of the ‘Wengernalpbahn’ between Lauterbrunnen and Kleine Scheidegg.

      Therefore, the 'Swiss Travel Pass' itself is valid to cover you on the 'Bernese Oberland Railway' from Interlaken to Grindelwald (and return) or Interlaken Lauterbrunnen (and return) and the stretch of the 'Wengernalpbahn' cogwheel that's between Lauterbrunnen and Wengen.

      You would purchase the 'Jungfraujoch Top of Europe' here: http://www.raileurope.com/activities/....

      Reservations are not accepted for any part of the trip between Interlaken and Jungfraujoch. The 'Jungfraujoch Top of Europe' pass is an open voucher that you would use to hop on any of these trains on the journey up to Jungfraujoch (and a return) within a time period of 24 hours (the 'Jungfraujoch Top of Europe' pass is only valid for a period of 24 hours.)
    • Jeff (Official Rep) December 29, 2016 17:50

      With regard to the excursion up to Jungfraujoch, reservations are now possible for the Jungfrau Railway segment between Kleine Scheidegg and Jungfraujoch. In fact, as a supplement to the ‘Jungfraujoch Top of Europe’, reservations are now highly recommended on the Kleine Scheidegg-Jungfraujoch segment for travel between the months of May and October. The Kleine-Scheidegg-Jungfraujoch reservations can be purchased locally at the preceding stations in Interlaken, Grindelwald, Lauterbrunnen, and Wengen; as well as the nearby station of Mürren.

      Reservations are still not accepted for the segments between Interlaken and Kleine Scheidegg, whether you take the route via Grindelwald or the route via Lauterbrunnen. Therefore, the ‘Jungfraujoch Top of Europe’ would be all you’d need to board for these segments.
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