I never received the PDF for Italo tickets from Naples to Milan. Can you please email it to me?

I ordered an e-ticket for train number NTV 9936 from Naples to Milan that is set to leave July 2 2014 at 1245pm through my travel agent. Unfortunately my travel agent sent me the proforma invoice but not the pdf file with the actual ticket. He is now away and I can't reach him. Would it be possible for you to e-mail the pdf file with the ticket directly to me if I provide the booking number?
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  • Jeff (Official Rep) June 25, 2014 17:35
    Hi Martha,

    Italo trains (NTV) are actually 'ticketless' in the sense that there is nothing to print, and all you'll need to board is the PNR code you're assigned and a valid ID. Therefore, you can just refer to the PNR code that's listed on your invoice for that particular train.

    You can disregard any statement on the invoice we emailed that states these tickets can be printed, as that is not actually the case. Rest assured, it is not necessary that you have the invoice. All you need is the PNR code itself and a valid ID. You might only want to print the booking summary that we email you, just as a way for you to remember the PNR code if you don't happen to write it down elsewhere.

    If you need us to re-send the invoice, please send an email with your booking number to customercare@raileurope.com.

    With this being a public forum, we don't advise sharing order numbers or any other personal information here. Any posts containing such information would be removed for security purposes.
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  • Thanks Jeff,
    Very reassuring. It appears I wasted a worry.
    Cordially,
    Martha
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