misspell booking name of seats reservation for TGV

I made a seat reservation for TGV from your website, because I have a France Rail Pass.
I got invoice, then I realized the pass and seat reservation name was not same.
I switched 2 spells, ex) sang -> sagn.
"n" and "g" was switched.
I send e-mail "twice" to customerrelation about correcting spells, but they did not any reply.
My departure is coming. Please let me know ASAP.
1. Do I have to cancel, then re-order?
2. Can I get re-issue my invoice without cancelling?
3. Can I correct wrong spells at the station of France?
Which one I can do?
1 person has
this question
  • Hi,

    I'm sorry; however, we are not able to assist with specific orders on this messageboard. If you have questions about a specific order, you would call us at 1-800-622-8600 or 1-847-916-1028 and provide the booking number for your order.
    • view 2 more comments
    • I'm not in Europe now. But I took your advice and called over an hour.
      Wow....All is corresponding customers, so my call cannot be connected....
      So, there's no other option except e-mail.
      Can I send e-mail to customercare although I'm not in Europe, now?
      I do want to fix my invoice before my departing(10/2).

      thank you so much.
    • This messageboard is for the United States-based seller of European tickets and passes for North American countries. Generally, we are not able to sell to residents of countries outside of North America, due to local restrictions. Residents of countries outside of North America would have to book through an entirely separate vendor in their own country or region. If you are from a country outside of North America, then you would have likely booked through a vendor there. The website you would refer to for a list of possible agencies in other parts of the world is: http://www.raileurope-world.com/.

      Otherwise, if you attempted an order through us, you can send an email to customercare@raileurope.com for assistance and include the booking number for your order.
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