I’m panic and confused

Mistake about Nationality on my Eurail Pass

I bought the Eurail Three Country Select Pass Flexi from your website. Perhaps because my address is in Canada, the system automatically "think" I'm Canadian. But I'm Chinese living in Canada with my Canadian Visa on my Chinese passport. The Pass shows "Country:CA" and I don't have a Canadian passport or a Canadian PR card. I'm really panic right now. What should I do? I will departure in 11 days and I believe I need to book a reservation. I already sent an email to customercare@raileurope.com. How long does it take to solve my problem? What else can I do while waiting for a reply?
I feel so mad. Why not let me choose my nationality myself instead of "guessing based on my addreass"?
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