need to cancel tickets, no meal voucher included, wrong email address given, protection plan bought

Edit Subject

I am trying to cancel my TGV reservations and get a refund. No meal vouchers were sent. I talked to an advisor at a 1-800 # and she told me to take pics of my documents and email them to superviser@raileurope.com. There is no such deliverable address. All my pics were not sent. Invalid address. This is terrible. I've been at this for 2 days. How do I handle all this?