No Confirmation Email

I placed two orders this past week and did not receive any confirmation emails. I booked a train from bern to interlaken, and from bern to zurich.
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  • Jeff (Official Rep) June 19, 2015 20:56
    Hi Cole.

    I'm sorry, however, we are not able to assist with specific orders through this medium. For us to be able to assist with a specific order you placed, you would have to contact us either by calling us at 1-800-622-8600 or 1-847-916-1028, or else by sending an email to customercare@raileurope.com.

    If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply with regard to email correspondence. Therefore, you might want to call us, especially if your departure is soon from now.
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