No link to print@home on confirmation email

I have booked tickets to travel from Bordeaux to Amiens on the 23rd of April (in 3 days time). I have received the confirmation email but it is missing the print at home link for my tickets! I have contacted the customer service links a few days ago but am still waiting for a reply. How can I contact someone to get them to send me a new confirmation email? I found a link and did it online but the second re-sent confirmation email is also missing the printing link..
Please help I need to print these tickets before we travel!
Thank you!
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