No tickets but payment charged twice

I trying buying tickets in Italy this morning yet received error message during payment.
However, when I checked my account, the amount was charged twice to my card.
So I got no tickets but paid for them two times.
I want my money back.
My account is boryagin@gmail.com and my Visa card ends with numbers 3203
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  • Jeff (Official Rep) April 28, 2014 18:38
    Hi Ivan,

    We're sorry to hear about the charges. The charges you are referring to may be merely 'pre-authorization holds'. When an order is attempted on the internet, a pre-authorization hold is put on the credit card just to verify the funds. However, this does not mean that any actual funds are charged until the order is able to be confirmed on our end. If there was never a confirmed order, nothing would ever have actually been charged to your card. In such instances, the pre-authorization holds do appear on statements, and a statement would even show the amount of the pre-authorization hold as being deducted from the total account balance. However, you can rest assured that no actual funds were charged, and the pre-authorization holds will drop off and no longer reflect on your statement within a matter of days.

    If you still see pre-authorization holds reflecting on your account after several days, you would call us at 1-800-622-8600.

    Rest assured, pre-authorization holds are the standard for any internet transaction and drop off after just a few days. Additionally, no actual funds are deducted as a result of pre-authorization holds.
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  • I’m thankful
    Dear Jeff,

    Thanks for the sensible answer. You were the only rep that was able to actually read my complaint and reply to the point.

    What is the normal period of time for the 'pre-authorization holds'? It's been 10 days already.

    Thanks again.
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