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I’m worried

We booked tickets for the City Night Line from Amsterdam to Zurich but our children didn't get a bed. What can we do to change this?

hello. We just made a reservation for the premier class on the city night line from Amsterdam to Zürich for six. We are traveling with 2 children 4 and 7 years old. The reservation automatically made it only two two people compartment, not three. Where will they sleep? I understand that these are standard beds. Why don't they get a bed? We wanted to pay for them? There was no explanation and I only got this information after the reservation was made and the tickets purchased. What are we to do?
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  • Jeff (Official Rep) April 09, 2014 15:06
    Hi Christa,

    For assistance with your specific order, please send an email to customercare@raileurope.com. In the email, please include the booking number for your order so that we can view your order and advise correctly. Please also be sure to include your full first and last name.

    With this being a public forum, we don't advise sharing order numbers or any other personal information here. Any posts containing such information would be removed for security purposes.
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