I’m frustrated

Payment taken no one responding

I tried to buy a ticket, it looked like it went through but I never received a confirmation email. But £106 was taken out of my account by raileurope on the 11th October. I’ve tried emailing them and haven’t had a response. I ended up buying a ticket direct from Eurostar so now I just want a refund, but have no reference to quote as I didn’t receive an email.
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