Picking up Reserved passes at the rail station departure location

ETC, Website pass payment on line & pick up passes in country visiting?
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  • Jeff (Official Rep) May 04, 2016 16:13

    I'm sorry, however, there is no option to pick up rail passes in Europe. Two passes are able to be issued electronically (the consecutive version of the 'Swiss Travel Pass' and a single country pass for Spain called the 'Renfe Spain Pass'), but all other passes can only be issued as physical documents that would have to be shipped to you before you leave for Europe.

    Any order placed on our website can take 24 to 48 business hours to be processed in addition to the time it takes to ship the documents, which would be an additional 2 to 3 business days if the option of standard delivery is chosen or an additional 1 business day if the option of express delivery is chosen.

    Therefore, if you needed documents by tomorrow or within the next couple days, then you would have to call us to place your order and request overnight delivery. By calling us, you would be able to bypass the potential 24 to 48 hour processing time and ensure that your order is able to go out today, so you can receive it tomorrow. The last shipment on any given weekday leaves our office at 5:30 PM CT. We can be reached at 1-800-622-8600.
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