Please note, the following products have not yet been confirmed

I booked tickets to travel from Austria to Switzerland. The booking confirmation stated "Please note, the following products have not yet been confirmed:" for my tickets from Zurich>Rotkreuz>Lucerne and Lucerne>Zurich Airport.

I chose specific times for these trains, but only the one going to the airport is important. I received the actual tickets in the mail (yes, I'm sure they are the tickets). The tickets don't have times on them. How can I find out the times at this point? I need to know before Feb 19th, because that is the train from Zurich to Lucerne.
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  • Jeff (Official Rep) January 30, 2017 17:38
    Hi Matthew,

    Tickets for trains in Switzerland are issued as 'open tickets', which means they aren't valid for any one specific train. Open tickets are valid to take any train (between the cities listed on the ticket) operating within a 4-day time period beginning on the date you performed your search for when you placed your order. Such trains have open seating.

    For your reference, you can check schedules by doing a search for the route right on the homepage of our website, www.raileurope.com. When searching schedules specifically to the rail station at the airport, you would type 'Zurich Airport' in the field for the arrival city. Also, for the trip in question, you would break up your search once in the city of Zurich. Therefore, you would do one search for the part of the connection from 'Lucerne' to 'Zurich' and then another search for connecting trains from 'Zurich' to 'Zurich Airport'.
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